Student and Academic Administration Officer

The University of Queensland; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Flexible working options

Hybrid working

Job summary

The University of Queensland (UQ) in Brisbane’s St Lucia campus is seeking a Student and Academic Administration Officer on a full‑time fixed‑term basis through 24 December 2027. You will provide expert administrative support to students and staff, handling enrolment, progression, examinations, grades, and related processes with accuracy and discretion.

Join a collaborative team and contribute to a high‑quality student experience, using SI‑net, CRM or other databases to manage records and

Qualifications

• A relevant undergraduate qualification or equivalent experience.
• Ability to manage competing priorities in a fast-paced admin environment.
• Strong written, verbal and interpersonal communication with diverse stakeholders.

Responsibilities

• Deliver exceptional service and expert advice to students, staff and external stakeholders across multiple channels.
• Coordinate student and academic administration activities, processing applications and enquiries per policies.
• Maintain accurate, secure and confidential student records and ensure data integrity across processes.
• Process student administration matters related to admission, progression, examinations, course enrolment, grades.
• Support academic administration activities, including course profiles, timetable updates, examinations, and grade management.

Skills

Customer service

Attention to detail

Verbal & written communication

Problem solving

Time management

Education

Undergraduate qualification

Tools

SI-net

Business Objects

CRM systems

Job description

Faculty of Science Full-time, fixed-term position up to 24 December 2027

Base salary will be in the range $85,451.97 - $94,983.84 + 17% super (HEW Level 5)

Based at our St Lucia location

About This Opportunity

Join UQ as a Student and Academic Administration Officer and help deliver a positive experience for students throughout their university journey. As a Student and Academic Administration Officer at UQ, you'll be at the heart of delivering services that support student success and academic excellence. Working within a truly collaborative team, you'll provide expert administrative support, solve complex problems, engage with a diverse range of stakeholders, and contribute to processes that help students thrive throughout their university journey. Within the Faculty of Science’s School of Mathematics and Physics, you’ll support a broad range of student and academic administration activities, from enrolment and progression through to examinations and grades. You’ll join a supportive team where strong customer service, attention to detail and practical problem-solving will help keep the student experience running smoothly.

Join a vibrant professional community dedicated to supporting student success. As your experience grows, you'll have opportunities to expand your knowledge across a variety of specialist student administration functions, broadening your skills, developing your career, and discovering new opportunities within one of Australia's leading universities.

Key Responsibilities

• Deliver exceptional service and expert advice to students, staff and external stakeholders through a range of communication channels, helping to create a positive and seamless university experience.
• Coordinate a diverse range of student and academic administration activities, assessing applications, processing documentation and responding to enquiries in line with policies and procedures.
• Maintain accurate, secure and confidential student records, ensuring the integrity of information across key academic and administrative processes.
• Process student administration matters relating to admission, progression, examinations, class sign-on, course enrolment, grades and other stages of the student journey.
• Support academic administration activities, including course profile and Blackboard updates, timetabling, examination paper preparation, and grade uploads and amendments.
• Join a vibrant professional community dedicated to supporting student success.

About You

A relevant undergraduate qualification, or an equivalent combination of experience, education and training that demonstrates your capability in a similar environment.

The ability to confidently manage competing priorities, maintain accuracy and deliver results in a fast-paced administrative environment.

Strong written, verbal and interpersonal communication skills, with the ability to provide clear advice and build positive relationships with a diverse range of stakeholders.

A genuine commitment to delivering exceptional customer service, complemented by sound judgement, attention to detail and a proactive approach to problem-solving.

Confidence in learning and navigating complex systems, databases and digital tools, with the ability to quickly adapt to new technologies and processes.

An understanding of student and academic administration processes, or the ability to quickly develop this knowledge and apply relevant policies and procedures.

The ability to work effectively both independently and collaboratively, including across teams and organisational areas, to support a positive experience for students from diverse backgrounds.

High level organisational skills and attention to detail.

We welcome diverse experience and encourage you to highlight any relevant experience in tertiary education or a large, complex organisation, or with systems such as SI-net, Business Objects or CRM systems.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking, and salary packaging.

We pay our respects to the Traditional Owners and their custodianship of the lands on which UQ is situated.

UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.

UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential.

We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed.

Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity.

We're also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].

Applications close Sunday 8 November at 11.00pm AEST (R-69867).