Student Success & Academic Services Coordinator

The University of Queensland; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Flexible working options

Hybrid working

Job summary

The University of Queensland (UQ) in Brisbane’s St Lucia campus is seeking a Student and Academic Administration Officer on a full‑time fixed‑term basis through 24 December 2027. You will provide expert administrative support to students and staff, handling enrolment, progression, examinations, grades, and related processes with accuracy and discretion.

Join a collaborative team and contribute to a high‑quality student experience, using SI‑net, CRM or other databases to manage records and

Qualifications

• A relevant undergraduate qualification or equivalent experience.
• Ability to manage competing priorities in a fast-paced admin environment.
• Strong written, verbal and interpersonal communication with diverse stakeholders.

Responsibilities

• Deliver exceptional service and expert advice to students, staff and external stakeholders across multiple channels.
• Coordinate student and academic administration activities, processing applications and enquiries per policies.
• Maintain accurate, secure and confidential student records and ensure data integrity across processes.
• Process student administration matters related to admission, progression, examinations, course enrolment, grades.
• Support academic administration activities, including course profiles, timetable updates, examinations, and grade management.

Skills

Customer service

Attention to detail

Verbal & written communication

Problem solving

Time management

Education

Undergraduate qualification

Tools

SI-net

Business Objects

CRM systems

Job description

The University of Queensland (UQ) in Brisbane’s St Lucia campus is seeking a Student and Academic Administration Officer on a full‑time fixed‑term basis through 24 December 2027. You will provide expert administrative support to students and staff, handling enrolment, progression, examinations, grades, and related processes with accuracy and discretion.

Join a collaborative team and contribute to a high‑quality student experience, using SI‑net, CRM or other databases to manage records and