Student and Academic Administration Officer

Research Management; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Health and wellbeing programs

On-campus childcare

Affordable parking

Study for Staff program

Job summary

University of Queensland (UQ) is seeking a Student and Academic Administration Officer at the St Lucia campus to deliver exceptional student services across enrolment, progression, examinations and grades. You will maintain accurate confidential records, respond to enquiries, and support timetabling, course profiles and grade uploads within a collaborative faculty team.

We value a relevant undergraduate qualification and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• A relevant undergraduate qualification, or an equivalent combination of experience, education and training that demonstrates capability in a similar environment.
• The ability to confidently manage competing priorities, maintain accuracy and deliver results in a fast-paced administrative environment.
• Strong written, verbal and interpersonal communication skills, with the ability to provide clear advice and build positive relationships with a diverse range of stakeholders.
• A genuine commitment to delivering exceptional customer service, complemented by sound judgement, attention to detail and a proactive approach to problem-solving.
• An understanding of student and academic administration processes, or the ability to quickly develop this knowledge and apply relevant policies and procedures.

Responsibilities

• Deliver exceptional service and expert advice to students, staff and external stakeholders through a range of communication channels, helping to create a positive and seamless university experience.
• Coordinate a diverse range of student and academic administration activities, assessing applications, processing documentation and responding to enquiries in line with policies and procedures.
• Maintain accurate, secure and confidential student records, ensuring the integrity of information across key academic and administrative processes.
• Process student administration matters relating to admission, progression, examinations, class sign-on, course enrolment, grades and other stages of the student journey.
• Support academic administration activities, including course profile and Blackboard updates, timetabling, examination paper preparation, and grade uploads and amendments.

Skills

Customer service

Written and verbal communication

Attention to detail

Education

Undergraduate qualification or equivalent

Tools

SI-net

Business Objects

CRM systems

Job description

Student and Academic Administration Officer# UQ Careers## Student and Academic Administration OfficerApply: St Lucia Campus: Full time: Posted Today: R-69867* Faculty of Science* Full-time, fixed-term position up to 24 December 2027* Base salary will be in the range $85,451.97 - $94,983.84 + 17% super (HEW Level 5)* Based at our St Lucia location # **About This Opportunity**Join UQ as a Student and Academic Administration Officer and help deliver a positive experience for students throughout their university journey. As a Student and Academic Administration Officer at UQ, you'll be at the heart of delivering services that support student success and academic excellence. Working within a truly collaborative team, you'll provide expert administrative support, solve complex problems, engage with a diverse range of stakeholders, and contribute to processes that help students thrive throughout their university journey. Within the Faculty of Science’s School of Mathematics and Physics, you’ll support a broad range of student and academic administration activities, from enrolment and progression through to examinations and grades. You’ll join a supportive team where strong customer service, attention to detail and practical problem-solving will help keep the student experience running smoothly. **Key responsibilities will include:** * Deliver exceptional service and expert advice to students, staff and external stakeholders through a range of communication channels, helping to create a positive and seamless university experience.* Coordinate a diverse range of student and academic administration activities, assessing applications, processing documentation and responding to enquiries in line with policies and procedures.* Maintain accurate, secure and confidential student records, ensuring the integrity of information across key academic and administrative processes.* Process student administration matters relating to admission, progression, examinations, class sign-on, course enrolment, grades and other stages of the student journey.* Support academic administration activities, including course profile and Blackboard updates, timetabling, examination paper preparation, and grade uploads and amendments**.****Join a vibrant professional community dedicated to supporting student success. As your experience grows, you'll have opportunities to expand your knowledge across a variety of specialist student administration functions, broadening your skills, developing your career, and discovering new opportunities within one of Australia's leading universities.** # **About You** * A relevant undergraduate qualification, or an equivalent combination of experience, education and training that demonstrates your capability in a similar environment.* The ability to confidently manage competing priorities, maintain accuracy and deliver results in a fast-paced administrative environment.* Strong written, verbal and interpersonal communication skills, with the ability to provide clear advice and build positive relationships with a diverse range of stakeholders.* A genuine commitment to delivering exceptional customer service, complemented by sound judgement, attention to detail and a proactive approach to problem-solving.* Confidence in learning and navigating complex systems, databases and digital tools, with the ability to quickly adapt to new technologies and processes.* An understanding of student and academic administration processes, or the ability to quickly develop this knowledge and apply relevant policies and procedures.* The ability to work effectively both independently and collaboratively, including across teams and organisational areas, to support a positive experience for students from diverse backgrounds.* High level organisational skills and attention to detail. *We welcome diverse experience and encourage you to highlight any relevant experience in tertiary education or a large, complex organisation, or with systems such as SI-net, Business Objects or CRM systems.* # **About UQ**As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available. Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‐campus childcare, affordable parking, and salary packaging.# **Interested?**For more information about this opportunity, please contact Hayley Wilson [e-mail]. For application inquiries, please reach out to the Talent Acquisition team at [e-mail], stating the job reference number (below) in the subject line. When you apply, please ensure you upload a **resume** and **cover letter** summarising how your background aligns to the ‘About You’ section. *Please note that applications received via email will not be accepted.*# **Other Information**Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone]. ***Applications close Sunday 8 November at 11.00pm AEST (R-69867).** Please note that interviews have been tentatively scheduled for mid November.*