Student Advisor | Frontline Course Planning & Support

University of Melbourne; Melbourne; Presencial; AUD 87 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

17% superannuation

Salary packaging and benefits

Professional development opportunities

Health and wellbeing programs

Discounted services

Resumo da oferta

The University of Melbourne is seeking a dedicated adviser to join the Student and Scholarly Services team on a full-time, fixed-term contract for 12 months. You will provide tailored course planning advice across in-person and online channels while building strong University-wide networks.

In this frontline role you will resolve complex student enquiries using CRM and student information systems, contribute to information content and workshops, and support training to share knowledge across the

Qualificações

• Hold a tertiary qualification or equivalent combination of education and customer service experience.
• Experience in high-demand frontline customer service.
• Ability to work across in-person and online channels.
• Experience with CRM systems and student information systems.
• Strong online research and information navigation skills.

Responsabilidades

• Provide accurate, holistic enrolment and course planning advice across all coursework degrees, in person and online.
• Use University systems and resources to resolve complex student enquiries, escalating issues and following through to resolution.
• Contribute to high quality information content, presentations and workshops for student and internal staff channels.
• Support training, coaching and knowledge sharing within the team to build collective course and subject expertise.
• Participate in events and peak service periods, managing time effectively to maintain agreed service standards.

Conhecimentos

CRM systems

Student information systems

Microsoft Office

Research and information navigation

Formação académica

Tertiary qualification or equivalent

Ferramentas

CRM

Student systems

Descrição da oferta de emprego

The University of Melbourne is seeking a dedicated adviser to join the Student and Scholarly Services team on a full-time, fixed-term contract for 12 months. You will provide tailored course planning advice across in-person and online channels while building strong University-wide networks.

In this frontline role you will resolve complex student enquiries using CRM and student information systems, contribute to information content and workshops, and support training to share knowledge across the