Student Services Officer - Frontline Support (5-Month Contract)

Slade Group; Melbourne; On-site; AUD 47,000 - 67,000; Full time

Job summary

Monash University, Caulfield campus, seeks a Customer Services Officer to support students, staff and the Monash community across phone, email, messaging and in-person interactions. This 5-month contract role starts in November and is based onsite at Caulfield.

You will be the first point of contact for enquiries, deliver expert guidance, maintain records, and collaborate with teammates to ensure timely, high-quality service while upholding privacy and confidentiality standards.

Qualifications

• Experience in a customer-facing or contact centre environment.
• Advanced verbal and written communication skills.
• High levels of computer literacy and ability to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and in-house tools.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• A current Employee (paid), Working with Children Check (or willingness to obtain one).
• A passion to meet service KPIs and provide exceptional customer experiences.

Responsibilities

• Be the first point of contact for enquiries from students, staff and the public.
• Deliver expert advice and high-quality support via phone, email, and some face-to-face interactions.
• Maintain records and data to ensure smooth operations.
• Collaborate with team members to ensure excellent service delivery.
• Contribute ideas to help improve service and stay updated with the latest information for customers and colleagues.

Skills

Customer service

Communication

Team player

Problem solving

Attention to detail

Tools

Microsoft Office

Salesforce

Genesys

Slack

Job description

Monash University, Caulfield campus, seeks a Customer Services Officer to support students, staff and the Monash community across phone, email, messaging and in-person interactions. This 5-month contract role starts in November and is based onsite at Caulfield.

You will be the first point of contact for enquiries, deliver expert guidance, maintain records, and collaborate with teammates to ensure timely, high-quality service while upholding privacy and confidentiality standards.