Student Adviser, Course Planning

University of Melbourne; Melbourne; Vor Ort; AUD 87.000 - 100.000; Vollzeit

Benefits dieser Stelle

17% superannuation

Salary packaging and benefits

Professional development opportunities

Health and wellbeing programs

Discounted services

Zusammenfassung

The University of Melbourne is seeking a dedicated adviser to join the Student and Scholarly Services team on a full-time, fixed-term contract for 12 months. You will provide tailored course planning advice across in-person and online channels while building strong University-wide networks.

In this frontline role you will resolve complex student enquiries using CRM and student information systems, contribute to information content and workshops, and support training to share knowledge across the

Qualifikationen

• Hold a tertiary qualification or equivalent combination of education and customer service experience.
• Experience in high-demand frontline customer service.
• Ability to work across in-person and online channels.
• Experience with CRM systems and student information systems.
• Strong online research and information navigation skills.

Aufgaben

• Provide accurate, holistic enrolment and course planning advice across all coursework degrees, in person and online.
• Use University systems and resources to resolve complex student enquiries, escalating issues and following through to resolution.
• Contribute to high quality information content, presentations and workshops for student and internal staff channels.
• Support training, coaching and knowledge sharing within the team to build collective course and subject expertise.
• Participate in events and peak service periods, managing time effectively to maintain agreed service standards.

Kenntnisse

CRM systems

Student information systems

Microsoft Office

Research and information navigation

Ausbildung

Tertiary qualification or equivalent

Tools

CRM

Student systems

Jobbeschreibung

Role type: Full-time, Fixed-Term for 12 months
Department: Student and Scholarly Services
Salary: UOM 5 $86,943 - $99,864 p.a. plus 17% super

• Frontline student advising across all courses / strong team culture with extensive training / broaden your University-wide networks.
• Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

You will provide tailored course planning advice that helps students make confident decisions about their study pathways. Working across in-person and virtual channels, you will develop deep expertise in University courses and student support. You will join a high performing team that values collaboration, innovation and continuous improvement.

What you will deliver:

• Provide accurate, holistic enrolment and course planning advice across all coursework degrees, in person and online.
• Use University systems and resources to resolve complex student enquiries, escalating issues and following through to resolution.
• Contribute to high quality information content, presentations and workshops for student and internal staff channels.
• Support training, coaching and knowledge sharing within the team to build collective course and subject expertise.
• Participate in events and peak service periods, managing time effectively to maintain agreed service standards.

You may be a great fit if you:

• Hold a tertiary qualification and or equivalent combination of education and relevant customer service experience.
• Demonstrate strong commitment to quality customer service within busy, high demand frontline environments.
• Thrive in changing settings, showing initiative, flexibility and collaborative approaches to shared team challenges.
• Offer experience supporting diverse, multicultural client groups, ideally within complex service or education organisations.
• Use CRM, student systems and Microsoft Office confidently, with strong online research and information navigation skills.
• Resolve complex enquiries or cases, balancing accuracy, empathy and timely outcomes for students.

For further information please refer to the attached PD.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team - Stop 1

Stop 1 is the University's primary student services centre, supporting coursework students across their study journey. You will join Student and Scholarly Services, a professional team that enables excellent teaching and learning outcomes. Our collaborative, inclusive culture values innovation, continuous improvement, extensive training and clear pathways for future career growth.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organization. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at ***********@unimelb.edu.au.

• You must have current valid work rights for Australia.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.

Want to know more?

• For queries related to this specific position, contact Andrew Devine at *******@unimelb.edu.au
• For questions related to our recruitment process email Tien Nguyen at **********@unimelb.edu.au
• For recruitment adjustments contact Kim Groizard on [phone] or at **********@unimelb.edu.au (subject: 'Recruitment Adjustments').