Student Advisor

The University of Western Australia; Perth; On-site; AUD 87,000 - 96,000; Part time

Benefits offered by this job

Flexible working options

Generous leave

Employer paid superannuation

Salary packaging

Incremental progression

Course discounts

Discounted health insurance

Employee Assistance Program

Job summary

The University of Western Australia invites applications for a part-time Student Services Officer (0.6 FTE) on a fixed-term basis until 1 March 2027. Provide professional advice to current and prospective students, manage complex enquiries and maintain accurate student records.

You will collaborate across the University to support student outcomes, with a pro-rata salary of AU$86,540–AU$95,920 plus 17% superannuation. Flexible working options and generous leave are offered.

Qualifications

• Relevant tertiary qualifications or an equivalent combination of education, training and relevant experience.
• Demonstrated experience in administration, student services, customer service or a comparable advisory environment.
• Excellent written and verbal communication skills with the ability to confidently manage complex enquiries and build effective stakeholder relationships.
• Strong organisational skills, attention to detail and the ability to manage competing priorities while maintaining high levels of accuracy.

Responsibilities

• Provide professional advice, support and guidance to current and prospective students, helping them navigate enrolment, course planning, progression and university processes.
• Deliver high-quality student administration services, manage complex enquiries, maintain accurate student records, and contribute to continuous improvement of systems, policies and procedures.
• Collaborate with academic and professional staff across the University to support positive student outcomes and an exceptional student experience.

Skills

Administration

Student services

Communication

Organisational skills

MS Office

Education

Tertiary qualifications

Tools

Database systems

Job description

About The University of Western Australia

The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.It has almost 24,000 students enrolled across four...

• Contribute to meaningful outcomes that directly support student success and academic progression.
• Join a collaborative, supportive team dedicated to delivering a world-class student experience.
• Part-time (0.6 FTE) appointment on a fixed term basis until 1 March 2027
• Base salary range: $86,540 – $95.920 p.a. (pro-rata) plus 17% superannuation.

About the area

The Student Office team sits within Student Life, a key division of UWA's Education Portfolio focused on enhancing the student experience from enrolment through to graduation. Working closely with academic schools, students and professional staff, the team provides high-quality student advisory services, supports academic progression, and delivers essential student administration services that help students succeed throughout their university journey.

About the opportunity

• Provide professional advice, support and guidance to current and prospective students, helping them navigate enrolment, course planning, progression and university processes.
• Deliver high-quality student administration services, manage complex enquiries, maintain accurate student records, and contribute to continuous improvement of systems, policies and procedures.
• Collaborate with academic and professional staff across the University to support positive student outcomes and an exceptional student experience.

About you

• Relevant tertiary qualifications or an equivalent combination of education, training and relevant experience.
• Demonstrated experience in administration, student services, customer service or a comparable advisory environment.
• Excellent written and verbal communication skills with the ability to confidently manage complex enquiries and build effective stakeholder relationships.
• Strong organisational skills, attention to detail and the ability to manage competing priorities while maintaining high levels of accuracy.
• Proficiency in Microsoft Office applications and database systems, with a strong commitment to delivering an outstanding student-centred service.

Note

Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.

Closing date: 11:55 PM AWST on Tuesday 6 th October.

This position is only open to applicants with relevant rights to work in Australia.

• Flexible working options.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.
• Salary packaging available.
• Incremental progression based on 12 months continuous service.
• Up to 25% discount on eligible UWA full-fee courses.
• Discounted health insurance.
• Employee Assistance Program.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. To enable a quick response, please include the 6-digit job reference number.