Student Assistant

The University of Western Australia; Perth; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Generous parental leave

Up to 17% employer paid superannuation

Salary packaging

Incremental progression

Course discounts

Discounted health insurance

Employee Assistance Program

Job summary

The University of Western Australia (UWA) invites applications for a full-time Student Services Administrator. You will deliver student-focused information across administration, course information, and university services, while maintaining records and supporting documentation and reporting.

You will work with academic and professional staff to drive service excellence, contribute to process improvements, and ensure high-quality student experiences across the university.

Qualifications

• Experience in administration, customer service or student services.
• Strong written and verbal communication; handles inquiries professionally.
• Well-developed organizational skills; meets deadlines in fast-paced environments.
• Proficient with Microsoft Office and digital systems including databases and record management.
• Ability to exercise sound judgement, solve problems, work independently and collaborate.

Responsibilities

• Deliver responsive, student-focused advice and enquiry resolution across student administration and university services.
• Maintain student records, prepare documentation and reports; support administrative processes.
• Collaborate with academic and professional staff to support continuous improvement and service excellence.

Skills

Administration experience

Written and verbal communication

Organization and prioritization

Microsoft Office proficiency

Problem solving and independent work

Tools

Microsoft Office

Job description

About The University of Western Australia

The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.It has almost 24,000 students enrolled across four...

• Join a collaborative team delivering high-quality support and advice that helps students succeed throughout their university journey.
• Make a meaningful contribution to a world-class student experience at one of Australia's leading universities.
• Full-time (1.0 FTE) appointment on an ongoing basis.
• Base salary range: $80,293 – $85,291 p.a. (pro-rata) plus 17% superannuation.

About the area

The Student Office team sits within Student Life, a key division of UWA's Education Portfolio focused on enhancing the student experience from enrolment through to graduation. Working closely with academic schools, students and professional staff, the team provides high-quality student advisory services, supports academic progression, and delivers essential student administration services that help students succeed throughout their university journey.

About the opportunity

• Deliver responsive, student-focused advice and enquiry resolution across a broad range of student administration, course information, and university services.
• Provide accurate information, maintain student records, prepare documentation and reports, and support administrative processes that contribute to student success.
• Collaborate with academic and professional staff across the University while contributing to continuous improvement initiatives and service excellence.

About you

• Demonstrated experience in administration, customer service, student services, or a similar service-focused environment.
• Strong written and verbal communication skills, with the ability to explain information clearly and respond professionally to a diverse range of enquiries.
• Well-developed organisational skills, with the ability to prioritise competing tasks, maintain accuracy, and meet deadlines in a fast-paced environment.
• Proficiency using Microsoft Office applications and other digital systems, including databases, spreadsheets, email, and record management tools.
• Ability to exercise sound judgement, solve problems effectively, work independently, and contribute positively within a collaborative team environment.

Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.

Closing date: 11:55 PM AWST on Tuesday 6 th October.

This position is only open to applicants with relevant rights to work in Australia.

If you require any reasonable adjustments, we encourage you to advise us at the time of application.

• Flexible working options.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.
• Salary packaging available.
• Incremental progression based on 12 months continuous service.
• Up to 25% discount on eligible UWA full-fee courses.
• Discounted health insurance.
• Employee Assistance Program.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.