Student & Academic Services Manager

Uniglobalcareers; Victoria; On-site; AUD 120,000 - 180,000; Full time

Job summary

Taylors College Sydney, delivering pathway programs to international students for more than 30 years, seeks an experienced Student & Academic Services Manager to lead the SAS function. Reporting to the Director of Student Success, you will oversee student administration, academic operations and records management.

You will manage a team of three SAS Officers, drive regulatory compliance and service improvements, and collaborate with academic leaders and corporate teams across the Navitas network.

Qualifications

• Experience leading student administration teams within higher education.
• Demonstrated people leadership, coaching and performance management.
• Strong governance, data integrity and compliance capabilities.
• Expertise in complex timetabling and operational coordination.
• Excellent stakeholder management and communication skills.
• Experience with international education requirements and audits.

Responsibilities

• Lead and develop a team of Student & Academic Services Officers.
• Oversee student administration and academic operations from enrolment through graduation.
• Manage student records, timetabling, academic reporting and service delivery.
• Support compliance with regulatory requirements and international student obligations.
• Coordinate student complaints, appeals and academic administration processes.
• Drive process improvements, system enhancements and service excellence initiatives.
• Build partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

Skills

People leadership

Stakeholder management

Timetabling

Data analytics

Regulatory compliance

Education

Bachelor's degree in higher education/related field

Tools

Student Management System

Moodle

PRISMS

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

Company Description Taylors College Sydney has been delivering pathway programs to international students for more than 30 years, preparing students for successful progression to The University of Sydney . As part of the global Navitas network, we are committed to delivering an outstanding student experience and supporting students to achieve their academic goals. We are seeking an experienced and motivated Student & Academic Services Manager to lead our Student and Academic Services (SAS) function. Reporting to the Director of Student Success, you will lead a team of three Student & Academic Services Officers and oversee the delivery of student administration, academic operations, records management, compliance activities and service improvement initiatives across the College. This is an excellent opportunity for an experienced student administration leader who enjoys balancing people leadership, operational management and stakeholder engagement in a fast-paced education environment. Job Description About the Role As Student & Academic Services Manager , you will play a key role in ensuring efficient, compliant and student-centred operations across the student lifecycle. You will be responsible for: Leading and developing a team of Student & Academic Services Officers Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes Managing student records, timetabling, academic reporting and operational service delivery Supporting compliance with regulatory requirements and international student obligations Coordinating student complaints, appeals and academic administration processes Preparing operational reports and providing insights to support decision-making Driving process improvements, system enhancements and service excellence initiatives Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams. About You You are a capable operational leader with experience managing student administration, academic services or higher education operations teams. You will bring: Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector Demonstrated people leadership experience, including coaching, performance management and team development Strong organisational skills and the ability to manage competing priorities and deadlines Experience maintaining high standards of compliance, governance and data integrity Expertise in complex timetabling and operational coordination Strong analytical and reporting capabilities Excellent stakeholder management and communication skills Experience leading process improvement, system implementation or change initiatives. Highly Regarded Experience within international education Knowledge of ESOS, the National Code and PRISMS requirements Experience using student management systems and Moodle Experience supporting audits, accreditation or quality assurance activities. Qualifications Degree qualification and/or equivalent combination of qualifications and substantial relevant experience in higher education, pathway education &/or student administration environments. Demonstrated experience leading student administration, academic operations, compliance or comparable service functions. Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement. Demonstrated ability to manage complex operational environments with competing priorities and deadlines. Strong understanding of student administration processes, academic operations and regulatory compliance requirements within the education sector. Proven expertise efficiently and accurately coordinating complex timetabling for large cohorts of students and classes Demonstrated experience developing and implementing operational policies, procedures and service improvements. Strong analytical capability, including experience interpreting complex data and preparing