Global Student Services & Compliance Advisor

Uniglobalcareers; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Navitas is seeking a Student Services Advisor to support delivery of student and academic administration for international students across Charles Sturt University Sydney and Melbourne campuses. The role focuses on efficient, compliant administration throughout the student lifecycle, aligning with CSU policies and government regulations.

You will collaborate with internal stakeholders at Navitas and CSU to deliver a positive student experience, ensuring accurate advice, timely support, and

Qualifications

• Experience in student administration or student services within higher education.
• Empathy for and experience working with international students.
• Strong interpersonal, communication, and negotiation abilities.

Responsibilities

• Coordinate and deliver student administration services across the lifecycle between campuses.
• Provide guidance and accurate advice on enrolments, requests, and timetabling.
• Manage changes to student enrolments including deferrals and withdrawals.
• Oversee reporting for non-enrolments, non-payments, and non-engagement among international students.
• Respond to complex student enquiries in collaboration with CSU and Navitas teams.
• Maintain knowledge of ESOS, National Code, CSU policies, and regulations to advise staff and students.
• Support relationships across Navitas, campuses, and the University to ensure service delivery.

Skills

Empathy for international students

Initiative

Problem-solving

Interpersonal skills

Communication skills

Negotiation skills

Relationship building

Education

Secondary qualifications

Job description

Navitas is seeking a Student Services Advisor to support delivery of student and academic administration for international students across Charles Sturt University Sydney and Melbourne campuses. The role focuses on efficient, compliant administration throughout the student lifecycle, aligning with CSU policies and government regulations.

You will collaborate with internal stakeholders at Navitas and CSU to deliver a positive student experience, ensuring accurate advice, timely support, and