Student Success & Academic Services Lead

Navitas; Waterloo; On-site; AUD 105,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Waterloo campus location

Job summary

Navitas Taylors College Sydney, part of the Navitas network, is seeking an experienced Student & Academic Services Manager to lead SAS and shape efficient student administration across the lifecycle.

You will oversee a small team, drive compliance, timetabling, reporting, and stakeholder engagement with academic leaders and corporate teams. This role is based at the Waterloo campus and offers a competitive salary and career progression.

Qualifications

• Experience leading student administration, academic operations or related service functions in higher education or pathway education.
• Demonstrated people leadership experience including coaching, performance management and team development.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Experience maintaining high standards of compliance, governance and data integrity.
• Expertise in complex timetabling and operational coordination.
• Strong analytical and reporting capabilities; able to produce management reports.
• Excellent stakeholder management and communication skills.
• Experience leading process improvement or system implementation initiatives.

Responsibilities

• Leading and developing a team of Student & Academic Services Officers.
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes.
• Managing student records, timetabling, academic reporting and operational service delivery.
• Supporting compliance with regulatory requirements and international student obligations.
• Coordinating student complaints, appeals and academic administration processes.
• Preparing operational reports and providing insights to support decision-making.
• Driving process improvements, system enhancements and service-excellence initiatives.
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

Skills

People leadership

Timetabling

Data reporting

Stakeholder management

Regulatory compliance

Higher education operations

Education

Degree in higher education or equivalent

Tools

Student management system

Moodle

Job description

Navitas Taylors College Sydney, part of the Navitas network, is seeking an experienced Student & Academic Services Manager to lead SAS and shape efficient student administration across the lifecycle.

You will oversee a small team, drive compliance, timetabling, reporting, and stakeholder engagement with academic leaders and corporate teams. This role is based at the Waterloo campus and offers a competitive salary and career progression.