Student Services Advisor

Uniglobalcareers; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Navitas is seeking a Student Services Advisor to support delivery of student and academic administration for international students across Charles Sturt University Sydney and Melbourne campuses. The role focuses on efficient, compliant administration throughout the student lifecycle, aligning with CSU policies and government regulations.

You will collaborate with internal stakeholders at Navitas and CSU to deliver a positive student experience, ensuring accurate advice, timely support, and

Qualifications

• Experience in student administration or student services within higher education.
• Empathy for and experience working with international students.
• Strong interpersonal, communication, and negotiation abilities.

Responsibilities

• Coordinate and deliver student administration services across the lifecycle between campuses.
• Provide guidance and accurate advice on enrolments, requests, and timetabling.
• Manage changes to student enrolments including deferrals and withdrawals.
• Oversee reporting for non-enrolments, non-payments, and non-engagement among international students.
• Respond to complex student enquiries in collaboration with CSU and Navitas teams.
• Maintain knowledge of ESOS, National Code, CSU policies, and regulations to advise staff and students.
• Support relationships across Navitas, campuses, and the University to ensure service delivery.

Skills

Empathy for international students

Initiative

Problem-solving

Interpersonal skills

Communication skills

Negotiation skills

Relationship building

Education

Secondary qualifications

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW The Student Services Advisor supports the delivery of student and academic administration services for students at Charles Sturt University Sydney and Melbourne campuses operated by Navitas. This role focuses on ensuring efficient, effective, and compliant administration processes throughout the student lifecycle while maintaining alignment with Charles Sturt University policies, procedures, and government regulations. The position also works closely with internal stakeholders across Navitas and the University to support a positive student experience, particularly for international students.

Key responsibilities

• Coordinate and deliver student administration services across the student lifecycle in accordance with relevant government policies and procedures between campuses
• Provide guidance, assistance, and accurate advice to the Student and Academic Services team and other stakeholders regarding student enrolments, requests, and timetabling
• Manage changes to student enrolments, including deferrals, reduction of study load, withdrawals, and release to another provider
• Manage the issuing and reporting process of Notice of Intention to report for non-enrolments, non-payments, and non-engagement for international students, including processing and reviewing outcomes
• Review, process, and respond to complex student enquiries in collaboration with stakeholders across Charles Sturt University and Navitas teams
• Maintain knowledge of ESOS, National Code, CSU policies, procedures, and regulations to provide accurate advice to students and staff
• Ensure compliance with agreements between Charles Sturt University and Navitas, with a focus on student-related policies and procedures
• Contribute to the management of key relationships with administration staff and other functional areas across Navitas, the campus, and the University

Requirements

• Completion of secondary qualifications and relevant work experience
• Experience in student administration or student services within the tertiary or higher education sector
• Empathy for and experience working with international students
• Demonstrated initiative and problem-solving skills
• Strong interpersonal, communication, and negotiation skills
• Ability to build and maintain effective business relationships and professional networks
• Excellent attention to detail
• Sound knowledge of equal opportunity, equity, and workplace health and safety principles
• Ability to implement workplace health and safety and equity principles at strategic and/or operational levels
• Knowledge of ESOS, the National Code, and higher education compliance frameworks WHY THIS ROLE MATTERS Student services professionals play an important role in helping students successfully navigate their academic journey, particularly in international education environments where compliance, communication, and student support are closely connected. This role contributes to maintaining high standards of student administration while supporting a student-centred learning environment across multiple campuses. The position also supports collaboration between Navitas and Charles Sturt University, helping ensure students receive accurate advice, timely administrative support, and consistent service delivery throughout their studies.