Student and Academic Services Manager

Navitas; Waterloo; On-site; AUD 105,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Waterloo campus location

Job summary

Navitas Taylors College Sydney, part of the Navitas network, is seeking an experienced Student & Academic Services Manager to lead SAS and shape efficient student administration across the lifecycle.

You will oversee a small team, drive compliance, timetabling, reporting, and stakeholder engagement with academic leaders and corporate teams. This role is based at the Waterloo campus and offers a competitive salary and career progression.

Qualifications

• Experience leading student administration, academic operations or related service functions in higher education or pathway education.
• Demonstrated people leadership experience including coaching, performance management and team development.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Experience maintaining high standards of compliance, governance and data integrity.
• Expertise in complex timetabling and operational coordination.
• Strong analytical and reporting capabilities; able to produce management reports.
• Excellent stakeholder management and communication skills.
• Experience leading process improvement or system implementation initiatives.

Responsibilities

• Leading and developing a team of Student & Academic Services Officers.
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes.
• Managing student records, timetabling, academic reporting and operational service delivery.
• Supporting compliance with regulatory requirements and international student obligations.
• Coordinating student complaints, appeals and academic administration processes.
• Preparing operational reports and providing insights to support decision-making.
• Driving process improvements, system enhancements and service-excellence initiatives.
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

Skills

People leadership

Timetabling

Data reporting

Stakeholder management

Regulatory compliance

Higher education operations

Education

Degree in higher education or equivalent

Tools

Student management system

Moodle

Job description

Taylors College Sydney has been delivering pathway programs to international students for more than 30 years, preparing students for successful progression to The University of Sydney . As part of the global Navitas network, we are committed to delivering an outstanding student experience and supporting students to achieve their academic goals.

We are seeking an experienced and motivated Student & Academic Services Manager to lead our Student and Academic Services (SAS) function.

Reporting to the Director of Student Success, you will lead a team of three Student & Academic Services Officers and oversee the delivery of student administration, academic operations, records management, compliance activities and service improvement initiatives across the College.

This is an excellent opportunity for an experienced student administration leader who enjoys balancing people leadership, operational management and stakeholder engagement in a fast-paced education environment.

Job Description

About the Role

As Student & Academic Services Manager, you will play a key role in ensuring efficient, compliant and student-centred operations across the student lifecycle.

You will be responsible for:

• Leading and developing a team of Student & Academic Services Officers
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes
• Managing student records, timetabling, academic reporting and operational service delivery
• Supporting compliance with regulatory requirements and international student obligations
• Coordinating student complaints, appeals and academic administration processes
• Preparing operational reports and providing insights to support decision-making
• Driving process improvements, system enhancements and service excellence initiatives
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

About You

You are a capable operational leader with experience managing student administration, academic services or higher education operations teams.

You will bring:

• Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector
• Demonstrated people leadership experience, including coaching, performance management and team development
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Experience maintaining high standards of compliance, governance and data integrity
• Expertise in complex timetabling and operational coordination
• Strong analytical and reporting capabilities
• Excellent stakeholder management and communication skills
• Experience leading process improvement, system implementation or change initiatives.

Highly Regarded

• Experience within international education
• Knowledge of ESOS, the National Code and PRISMS requirements
• Experience using student management systems and Moodle
• Experience supporting audits, accreditation or quality assurance activities.

Qualifications

Degree qualification and/or equivalent combination of qualifications and substantial relevant experience in higher education, pathway education &/or student administration environments.

Demonstrated experience leading student administration, academic operations, compliance or comparable service functions.

Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement.

Demonstrated ability to manage complex operational environments with competing priorities and deadlines.

Strong understanding of student administration processes, academic operations and regulatory compliance requirements within the education sector.

Provenexpertiseefficiently and accurately coordinating complex timetabling for large cohorts of students and classes

Demonstrated experience developing and implementing operational policies, procedures and service improvements.

Strong analytical capability, including experience interpreting complex data and preparing management reports.

Demonstrated ability to identify operational risks and implement effective controls and governance practices.

Highly developed stakeholder management, communication and influencing skills.

Demonstrated experience leading projects, systems improvements or organisational change initiatives.

Additional Information

Why Join Taylors College Sydney?

• Lead a small, experienced and collaborative team
• Play a visible role within the Student Success leadership group
• Work closely with academic and operational leaders across the College
• Contribute to meaningful improvements that directly impact the student experience
• Convenient Waterloo campus location with excellent public transport access
• Competitive salary package of $105,000 – $115,000 plus superannuation.