Student Success & Academic Services Leader

Navitas; Waterloo; On-site; AUD 105,000 - 115,000; Full time

Job summary

Taylors College Sydney, part of Navitas, seeks a Student & Academic Services Manager to lead a dedicated team across the student lifecycle. The role focuses on efficient administration, governance, and timely academic operations to support student success.

You will drive improvements, manage timetabling, and ensure data integrity while collaborating with academic leaders and corporate teams.

Qualifications

• Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector.
• Demonstrated people leadership experience, including coaching, performance management and team development.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Experience maintaining high standards of compliance, governance and data integrity.
• Expertise in complex timetabling and operational coordination.
• Strong analytical and reporting capabilities.
• Excellent stakeholder management and communication skills.
• Experience leading process improvement, system implementation or change initiatives.

Responsibilities

• Leading and developing a team of Student & Academic Services Officers.
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes.
• Managing student records, timetabling, academic reporting and operational service delivery.
• Supporting compliance with regulatory requirements and international student obligations.
• Coordinating student complaints, appeals and academic administration processes.
• Preparing operational reports and providing insights to support decision-making.
• Driving process improvements, system enhancements and service excellence initiatives.
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

Skills

People leadership

Timetabling

Regulatory compliance

Stakeholder management

Data analysis

Process improvement

Project leadership

Education

Higher education degree

Tools

Student management systems

Moodle

Job description

Taylors College Sydney, part of Navitas, seeks a Student & Academic Services Manager to lead a dedicated team across the student lifecycle. The role focuses on efficient administration, governance, and timely academic operations to support student success.

You will drive improvements, manage timetabling, and ensure data integrity while collaborating with academic leaders and corporate teams.