Student Success & Academic Services Manager

Navitas; Sydney; On-site; AUD 105,000 - 115,000; Full time

Benefits offered by this job

Superannuation

Job summary

Taylors College Sydney, part of the Navitas network, seeks an experienced Student & Academic Services Manager to lead SAS and oversee student administration, academic operations, records, and compliance across the college. You will manage a small team and drive service improvements in a fast-paced education environment.

Reporting to the Director of Student Success, you will ensure student-centred operations across the lifecycle, collaborate with academic leaders, and deliver timely operational

Qualifications

• Experience leading student administration, academic operations or related service functions.
• Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Knowledge of ESOS, the National Code and PRISMS requirements.
• Experience using student management systems and Moodle.
• Experience supporting audits, accreditation or quality assurance activities.

Responsibilities

• Leading and developing a team of Student & Academic Services Officers.
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes.
• Managing student records, timetabling, academic reporting and operational service delivery.
• Supporting compliance with regulatory requirements and international student obligations.
• Coordinating student complaints, appeals and academic administration processes.
• Preparing operational reports and providing insights to support decision-making.
• Driving process improvements, system enhancements and service excellence initiatives.
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

Skills

People leadership

Operational leadership

Stakeholder management

Timetabling coordination

Analytical reporting

Change management

Education

Degree in higher education or equivalent

Tools

Student management systems

Moodle

Job description

Taylors College Sydney, part of the Navitas network, seeks an experienced Student & Academic Services Manager to lead SAS and oversee student administration, academic operations, records, and compliance across the college. You will manage a small team and drive service improvements in a fast-paced education environment.

Reporting to the Director of Student Success, you will ensure student-centred operations across the lifecycle, collaborate with academic leaders, and deliver timely operational