Student and Academic Services Manager

Navitas; Waterloo; On-site; AUD 105,000 - 115,000; Full time

Job summary

Taylors College Sydney, part of Navitas, seeks a Student & Academic Services Manager to lead a dedicated team across the student lifecycle. The role focuses on efficient administration, governance, and timely academic operations to support student success.

You will drive improvements, manage timetabling, and ensure data integrity while collaborating with academic leaders and corporate teams.

Qualifications

• Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector.
• Demonstrated people leadership experience, including coaching, performance management and team development.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Experience maintaining high standards of compliance, governance and data integrity.
• Expertise in complex timetabling and operational coordination.
• Strong analytical and reporting capabilities.
• Excellent stakeholder management and communication skills.
• Experience leading process improvement, system implementation or change initiatives.

Responsibilities

• Leading and developing a team of Student & Academic Services Officers.
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes.
• Managing student records, timetabling, academic reporting and operational service delivery.
• Supporting compliance with regulatory requirements and international student obligations.
• Coordinating student complaints, appeals and academic administration processes.
• Preparing operational reports and providing insights to support decision-making.
• Driving process improvements, system enhancements and service excellence initiatives.
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

Skills

People leadership

Timetabling

Regulatory compliance

Stakeholder management

Data analysis

Process improvement

Project leadership

Education

Higher education degree

Tools

Student management systems

Moodle

Job description

About the Role

As Student & Academic Services Manager , you will play a key role in ensuring efficient, compliant and student-centred operations across the student lifecycle.

You will be responsible for:

• Leading and developing a team of Student & Academic Services Officers
• Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes
• Managing student records, timetabling, academic reporting and operational service delivery
• Supporting compliance with regulatory requirements and international student obligations
• Coordinating student complaints, appeals and academic administration processes
• Preparing operational reports and providing insights to support decision-making
• Driving process improvements, system enhancements and service excellence initiatives
• Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.

About You

You are a capable operational leader with experience managing student administration, academic services or higher education operations teams.

You will bring:

• Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector
• Demonstrated people leadership experience, including coaching, performance management and team development
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Experience maintaining high standards of compliance, governance and data integrity
• Expertise in complex timetabling and operational coordination
• Strong analytical and reporting capabilities
• Excellent stakeholder management and communication skills
• Experience leading process improvement, system implementation or change initiatives.

Highly Regarded

• Experience within international education
• Knowledge of ESOS, the National Code and PRISMS requirements
• Experience using student management systems and Moodle
• Experience supporting audits, accreditation or quality assurance activities.

Degree qualification and/or equivalent combination of qualifications and substantial relevant experience in higher education, pathway education &/or student administration environments.

• Demonstrated experience leading student administration, academic operations, compliance or comparable service functions.
• Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement.
• Demonstrated ability to manage complex operational environments with competing priorities and deadlines.
• Strong understanding of student administration processes, academic operations and regulatory compliance requirements within the education sector.
• Proven expertise efficiently and accurately coordinating complex timetabling for large cohorts of students and classes
• Demonstrated experience developing and implementing operational policies, procedures and service improvements.
• Strong analytical capability, including experience interpreting complex data and preparing management reports.
• Demonstrated ability to identify operational risks and implement effective controls and governance practices.
• Highly developed stakeholder management, communication and influencing skills.
• Demonstrated experience leading projects, systems improvements or organisational change initiatives.

Why Join Taylors College Sydney?

• Lead a small, experienced and collaborative team
• Play a visible role within the Student Success leadership group
• Work closely with academic and operational leaders across the College
• Contribute to meaningful improvements that directly impact the student experience
• Join a respected education provider with strong links to The University of Sydney
• Convenient Waterloo campus location with excellent public transport access
• Competitive salary package of $105,000 - $115,000 plus superannuation .