Strategic Member Engagement Lead

Ess; Sydney; Híbrido; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Salary sacrificing & income protection

Employee assistance program

One Team culture

Capability development & education

Industry leadership recognition

Descripción de la vacante

The Australian Institute of Company Directors (AICD) is seeking a skilled Customer Engagement professional to strengthen member relationships across the lifecycle. You will drive value-led engagement, supporting retention, development, and participation, with hybrid working arrangements across NSW and ACT.

You will engage senior stakeholders, facilitate forums and events, and collaborate with multiple teams to deliver national engagement initiatives and campaigns.

Formación

• Experience in customer, member or stakeholder engagement roles.
• Strong interpersonal and communication skills, especially in face-to-face settings.
• Experience engaging with and presenting to senior stakeholders or professional audiences.
• Experience supporting or contributing to events, forums or group-based engagement.
• Ability to build relationships and maintain ongoing engagement over time.
• Experience working with CRM systems or similar tools to support engagement activity.
• Collaborative approach and ability to work across multiple teams.
• This role supports customers and members across NSW and the ACT; government networks would be an advantage but are not essential.

Responsabilidades

• Building and maintaining trusted relationships with members and prospective members.
• Supporting engagement across key stages of the membership journey.
• Facilitating forums, roundtables and group discussions with professional audiences.
• Representing AICD at events, conferences and regional engagement activities.
• Supporting delivery of national engagement initiatives and campaigns.
• Partnering with State Managers to deliver local engagement aligned to regional priorities (travel will be a requirement of the role).
• Facilitating strong, purposeful connections between members.
• Working across internal teams to ensure a coordinated and consistent engagement approach.
• Capturing and sharing member insights to support continuous improvement.

Conocimientos

Relationship management

Stakeholder engagement

Interpersonal communication

Public speaking

CRM experience

Team collaboration

Professionalism

Regional engagement NSW/ACT

Herramientas

CRM systems

Descripción del empleo

The Australian Institute of Company Directors (AICD) is seeking a skilled Customer Engagement professional to strengthen member relationships across the lifecycle. You will drive value-led engagement, supporting retention, development, and participation, with hybrid working arrangements across NSW and ACT.

You will engage senior stakeholders, facilitate forums and events, and collaborate with multiple teams to deliver national engagement initiatives and campaigns.