Customer Relationship Lead

Ess; Sydney; Hybrid; AUD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Salary sacrificing & income protection

Employee assistance program

One Team culture

Capability development & education

Industry leadership recognition

Zusammenfassung

The Australian Institute of Company Directors (AICD) is seeking a skilled Customer Engagement professional to strengthen member relationships across the lifecycle. You will drive value-led engagement, supporting retention, development, and participation, with hybrid working arrangements across NSW and ACT.

You will engage senior stakeholders, facilitate forums and events, and collaborate with multiple teams to deliver national engagement initiatives and campaigns.

Qualifikationen

• Experience in customer, member or stakeholder engagement roles.
• Strong interpersonal and communication skills, especially in face-to-face settings.
• Experience engaging with and presenting to senior stakeholders or professional audiences.
• Experience supporting or contributing to events, forums or group-based engagement.
• Ability to build relationships and maintain ongoing engagement over time.
• Experience working with CRM systems or similar tools to support engagement activity.
• Collaborative approach and ability to work across multiple teams.
• This role supports customers and members across NSW and the ACT; government networks would be an advantage but are not essential.

Aufgaben

• Building and maintaining trusted relationships with members and prospective members.
• Supporting engagement across key stages of the membership journey.
• Facilitating forums, roundtables and group discussions with professional audiences.
• Representing AICD at events, conferences and regional engagement activities.
• Supporting delivery of national engagement initiatives and campaigns.
• Partnering with State Managers to deliver local engagement aligned to regional priorities (travel will be a requirement of the role).
• Facilitating strong, purposeful connections between members.
• Working across internal teams to ensure a coordinated and consistent engagement approach.
• Capturing and sharing member insights to support continuous improvement.

Kenntnisse

Relationship management

Stakeholder engagement

Interpersonal communication

Public speaking

CRM experience

Team collaboration

Professionalism

Regional engagement NSW/ACT

Tools

CRM systems

Jobbeschreibung

About the role

This role is focused on strengthening how AICD engages with members across their lifecycle, delivering high-quality, value-led engagement that supports retention, development and participation.

About the team

The Customer Engagement and Sales team plays a critical role in supporting the AICD's strategic priorities across membership, education and policy leadership. The team is responsible for driving member engagement, supporting learning journeys, and connecting members with the products, services and experiences that help them succeed as directors and leaders.

Through a focus on performance, capability and accountability, the team helps deliver exceptional member experiences while supporting the AICD's growth objectives.

Responsibilities

• Building and maintaining trusted relationships with members and prospective members
• Supporting engagement across key stages of the membership journey
• Facilitating forums, roundtables and group discussions with professional audiences
• Representing AICD at events, conferences and regional engagement activities
• Supporting delivery of national engagement initiatives and campaigns
• Partnering with State Managers to deliver local engagement aligned to regional priorities (travel will be a requirement of the role)
• Facilitating strong, purposeful connections between members
• Working across internal teams to ensure a coordinated and consistent engagement approach
• Capturing and sharing member insights to support continuous improvement

Skills and Experiences

You are an experienced relationship-focused professional who is comfortable engaging with senior stakeholders and building credibility in a professional environment.

You bring a considered and customer-focused approach, along with the ability to contribute to both individual interactions and broader engagement activities.

You will champion the AICD “One Team” approach and values of Accountability, Respect, Excellence and Collaboration.

• Demonstrated experience in customer, member or stakeholder engagement roles
• Strong interpersonal and communication skills, particularly in face-to-face settings
• Experience engaging with and presenting to senior stakeholders or professional audiences
• Experience supporting or contributing to events, forums or group-based engagement
• Ability to build relationships and maintain ongoing engagement over time
• Experience working with CRM systems or similar tools to support engagement activity
• A collaborative approach and ability to work across multiple teams
• Sound judgement and professionalism when representing an organization externally
• This role supports customers and members across NSW and the ACT. Government experience or relevant networks would be an advantage but are not essential.

Benefits and Perks

• Enjoy true flexibility with hybrid working arrangements that support balance and productivity.
• Maximise your benefits with access to salary sacrificing and salary continuance (income protection) insurance.
• Feel supported with a comprehensive employee assistance program available to you and your immediate family.
• Join a collaborative, solutions-focused team that genuinely lives a “One Team” culture.
• Grow your career through our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
• Have an impact in an organization recognised as the gold standard in governance, policy, and leadership across Australia.

Equal Opportunity Statement

We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.

We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email .

Application Deadline

Applications close on 8 November 2026.