Membership Engagement Manager (Australia Wide)

Property Council of Australia; Sydney; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing programs

Flexible working

Job summary

The Property Council of Australia is seeking a Membership Manager based Australia-wide to lead member engagement, retention, and growth within a dynamic national team. You will champion onboarding, tailored communications, and strategic member experiences across divisions, while delivering on annual revenue targets.

Key responsibilities include developing engagement plans, coordinating with Directors, maintaining accurate CRM records, and managing a small portfolio of high-value accounts to

Qualifications

• Proven skills in building quality relationships and engaging stakeholders effectively.
• Experience in budgeting and high-level commercial skills.
• Excellent written and verbal communication skills.
• Strong project management and ability to lead cross-functional teams.
• Ability to meet tight deadlines across multiple projects.

Responsibilities

• Develop and implement an engagement plan for division members to maximise their membership value.
• Proactively work with unengaged members to ensure they are aware of the value and benefits available to them from their membership.
• Manage a streamlined onboarding process for new members.
• Provide personalised welcome communications and introduction of resources to new members.
• Conduct regular check-ins with new members in line with the member onboarding plan.
• Collaborate with Executive and Commercial Directors to understand their strategic objectives and ensure alignment.
• Engagement plans are tailored for each Division and aligned with the national engagement plan.
• Deliver agreed membership revenue for each Division in line with annual target.
• Participate in monthly performance and forecasting discussions to monitor progress and identify 'at risk' memberships.
• Manage a small portfolio of high-value key accounts (approximately 2-3 members) as part of the national Account Management Program.
• Develop and implement tailored account plans, coordinate cross-division opportunities, and act as the primary point of contact to deliver a seamless member experience.
• Record all member interactions, communications, and touchpoints in the CRM, ensuring a comprehensive and up-to-date record of engagement.

Skills

Relationship building

Budgeting

Communication

Project management

Deadline management

Decision making

Team collaboration

Stakeholder engagement

Cross-functional work

CRM familiarity

Tools

CRM systems

Job description

The Property Council of Australia is seeking a Membership Manager based Australia-wide to lead member engagement, retention, and growth within a dynamic national team. You will champion onboarding, tailored communications, and strategic member experiences across divisions, while delivering on annual revenue targets.

Key responsibilities include developing engagement plans, coordinating with Directors, maintaining accurate CRM records, and managing a small portfolio of high-value accounts to