Member Engagement Executive - International

Institute of Public Accountants; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Institute of Public Accountants in Melbourne invites a hands-on Member Engagement Executive - International to connect with members across IPA Group's global markets, coordinate CPD programs and events, and strengthen renewal and retention. Based in Melbourne, you will report to the Group Executive Director – International and help improve the member experience across systems and processes.

You will maintain strong English communication, work with diverse stakeholders, and manage multiple

Qualifications

• Excellent written and verbal English communication.
• Proficiency in at least one language other than English.
• Excellent organisation, accuracy and attention to detail.
• Strong service mindset and ability to build positive member relationships.
• Able to manage multiple priorities and follow tasks to completion.
• Experience organising online and/or face‑to‑face professional programs or events.
• Ability to work independently and across geographically dispersed teams.
• Cultural awareness across international markets and time zones.
• Strong digital capability, particularly Microsoft 365, with confidence in learning webinar and reporting systems.
• Sound judgement handling confidential, sensitive or member‑related matters.
• Proactive and adaptable with cross‑functional support when required.

Responsibilities

• Implement member engagement, renewal and retention activities across international markets.
• Coordinate end-to-end CPD programs and events from planning to post-event follow-up.
• Maintain regular contact with members and resolve enquiries.
• Support onboarding and engagement for new members and prospects.
• Coordinate engagement with committees, professional bodies and partners.
• Support international visits, meetings and stakeholder activities with planning and follow-up.
• Collaborate across IPA Group offices and time zones to deliver activities.
• Help improve CPD systems, platforms and workflows.
• Maintain accurate records of member interactions, renewal progress and issues.
• Prepare concise weekly updates and monthly reports on engagement and priorities.

Skills

English communication

Multilingual ability

Event coordination

Stakeholder engagement

CRM & reporting tools

Tools

Microsoft 365

CRM systems

Webinar platforms

Job description

Member Engagement Executive - International

Institute of Public Accountants – Melbourne VIC

This is a hands‑on role for someone who enjoys connecting with people, organising high‑quality professional programs and delivering outcomes. Working across IPA Group's international markets, you will play an important role in strengthening member engagement, renewal and retention, delivering CPD programs and events, supporting stakeholder activities and helping improve the systems and processes behind our international member experience. The position is based in Melbourne and reports directly to the Group Executive Director – International.

Key responsibilities

• Implement member engagement, renewal and retention activities across assigned international markets, including structured member communications, follow‑up and resolution of member enquiries.
• Coordinate end‑to‑end CPD programs and events, from planning, promotion and registration through to delivery, attendance records, feedback and post‑event follow‑up.
• Maintain regular contact with members, identify emerging needs and renewal barriers, and ensure member issues are followed through appropriately.
• Support onboarding and engagement activities for new members and prospects, while referring growth opportunities to the relevant membership growth function.
• Coordinate engagement with Divisional Advisory Committees, professional bodies, education providers, employers, strategic partners and other regional stakeholders.
• Support international visits, meetings and member activities, including planning, logistics, stakeholder communication, follow‑up and outcome tracking.
• Work collaboratively across IPA Group offices, cultures and time zones to ensure international activities are delivered effectively.
• Support continuous improvement of CPD systems, platforms, workflows and member service processes.
• Maintain accurate records of member enquiries, engagement actions, renewal progress, service issues, risks and follow‑up actions.
• Prepare concise weekly updates and monthly reports on engagement, renewal, CPD, stakeholder coordination and operational priorities.

About you

• Strong written and verbal English communication skills.
• Proficiency in at least one language other than English, with the ability to communicate effectively in a professional environment
• Excellent organisation, accuracy and attention to detail.
• A strong service mindset and ability to build positive member relationships.
• Proven ability to manage multiple priorities and follow tasks through to completion.
• Experience organising online and/or face‑to‑face professional programs or events.
• Ability to work independently and collaboratively across geographically dispersed teams.
• Cultural awareness and confidence working across different international markets and time zones.
• Strong digital capability, particularly Microsoft 365, with confidence in learning membership, CRM, webinar, event and reporting systems.
• Sound judgement when handling confidential, sensitive or member‑related matters.
• A proactive and adaptable approach, with willingness to provide cross‑functional support when required.

About us

The Institute of Public Accountants is a professional accounting body supporting members through professional recognition, education, continuing professional development and member services. The international team works across multiple markets and regional offices, connecting members, partners and stakeholders across borders.