Strategic Enterprise CSM — Financial Services
FICO
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Job summary
FICO is seeking a Strategic Customer Success Manager in Sydney/Melbourne. You will act as a trusted executive partner to senior stakeholders, owning the full commercial health of a portfolio of high-value accounts, driving retention, expansion and strategic alignment with FICO’s platform capabilities.
You’ll lead multi-year account strategies, translate credit risk domain knowledge into business value, and collaborate with cross-functional teams to deliver measurable outcomes and strong customer
Job description
FICO is seeking a Strategic Customer Success Manager in Sydney/Melbourne. You will act as a trusted executive partner to senior stakeholders, owning the full commercial health of a portfolio of high-value accounts, driving retention, expansion and strategic alignment with FICO’s platform capabilities.
You’ll lead multi-year account strategies, translate credit risk domain knowledge into business value, and collaborate with cross-functional teams to deliver measurable outcomes and strong customer
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