Strategic Enterprise CSM for Finance Leaders | Hybrid Perth

Planet; Perth; Hybrid; AUD 105,000 - 145,000; Full time

Benefits offered by this job

Hybrid working from Perth office

Professional development support

Job summary

Prophix is seeking a Customer Success Manager to own a strategic portfolio of mid to enterprise accounts in a hybrid Perth-based role. You will serve as a trusted advisor to finance leaders, guiding product adoption and value realization while coordinating with Sales, Professional Services, Product, and Finance teams to protect and grow ARR.

You will drive executive communications, develop tailored success plans, and lead renewal conversations, with a focus on measurable outcomes and customer

Qualifications

• 5+ years in Customer Success or related role within SaaS or enterprise software.
• Proven ability to build executive-level relationships with CFOs, VPs of Finance, and senior stakeholders.
• Strong analytical skills to interpret account data and translate insights into proactive actions.
• Excellent communication and presentation skills for executive audiences.
• Strong time-management, organisational, and problem-solving skills.
• Experience using AI tools responsibly to support tasks such as research, drafting, and data review.

Responsibilities

• Own a portfolio of strategic accounts end-to-end, acting as primary contact and trusted advisor for finance leaders.
• Build and execute tailored success plans driving product adoption, value realization, and customer maturity, including executive business reviews and adoption roadmaps.
• Lead the full renewal cycle for your book of business, including risk identification, commercial conversations, and executive alignment to protect and grow ARR.
• Partner cross-functionally with Professional Services, Product Adoption, Customer Sales, and Product teams to resolve escalations and surface expansion opportunities.
• Identify growth opportunities within your accounts and collaborate with Customer Sales to pursue them.
• Act as the voice of the customer internally, translating insights into actionable feedback for Product, Marketing, and leadership.
• Gather and synthesize customer intelligence to support forecasting accuracy, QBR preparation, and CS team strategy.

Skills

Executive relationships

Analytical skills

Communication

Time management

Collaborative mindset

SaaS knowledge

AI tools usage

Job description

Prophix is seeking a Customer Success Manager to own a strategic portfolio of mid to enterprise accounts in a hybrid Perth-based role. You will serve as a trusted advisor to finance leaders, guiding product adoption and value realization while coordinating with Sales, Professional Services, Product, and Finance teams to protect and grow ARR.

You will drive executive communications, develop tailored success plans, and lead renewal conversations, with a focus on measurable outcomes and customer