Strategic Enterprise CSM - Finance SaaS

Prophix; Perth; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Gym membership subsidy

Mobile plan

Home office tech allowance

Birthday leave

Extended leave

Mini sabbatical

Employee assistance program

Professional development support

Team events and ESG initiatives

Quarterly Town Halls

Job summary

Prophix Australia is seeking a Customer Success Manager based in Perth to own a strategic portfolio of mid-market and enterprise accounts. You will partner with Sales, Professional Services, Product, and Finance to drive adoption, protect ARR, and deliver measurable outcomes.

You will build executive-level relationships, lead renewal cycles, and identify expansion opportunities while collaborating across teams to deliver business value and customer outcomes.

Qualifications

• 5+ years in Customer Success, Account Management, or related role in SaaS/enterprise software.
• Proven ability to build and sustain executive-level relationships with CFOs, VPs of Finance, and senior stakeholders.
• Strong analytical skills to interpret account data, spot trends, and drive retention/growth.
• Experience managing a high-volume, complex book of business with autonomy.
• Excellent communication and presentation skills for executive audiences.
• Comfortable using AI tools to support research, drafting, and data review.
• Collaborative mindset to work across all organizational levels.
• Ability to learn new tools and adapt as technology evolves.
• Curious, open to new approaches, and motivated to improve.
• Must have right to work in Australia without sponsorship.

Responsibilities

• Own a strategic portfolio of mid-market and enterprise accounts end-to-end as trusted advisor.
• Develop tailored success plans to drive product adoption and customer maturity with executive reviews.
• Lead full renewal cycle, manage risk, and drive ARR protection/growth.
• Partner with Professional Services, Product Adoption, Customer Sales and Product teams to resolve escalations.
• Identify growth opportunities and pursue them with Customer Sales.
• Voice customer insights internally to shape roadmap and experiences.
• Gather customer intelligence to support forecasting, QBRs, and CS strategy.

Skills

Executive relationships

SaaS experience

Analytics

Book of business

Executive-level communication

AI tools familiarity

Cross-functional collaboration

Learning agility

Work authorization AU

Job description

Prophix Australia is seeking a Customer Success Manager based in Perth to own a strategic portfolio of mid-market and enterprise accounts. You will partner with Sales, Professional Services, Product, and Finance to drive adoption, protect ARR, and deliver measurable outcomes.

You will build executive-level relationships, lead renewal cycles, and identify expansion opportunities while collaborating across teams to deliver business value and customer outcomes.