Strategic Customer Success Manager — Open Data Solutions

Experian Asia Pacific; North Sydney Council; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Novated Leasing & Salary Packaging

Great compensation package and bonus /

Core benefits including Experian share

Flexible work environment, hybrid

Flexible time off including volunteer

17 weeks of Paid Parental Leave

Job summary

Experian Asia Pacific is seeking an experienced Customer Success Manager to own the post-sale relationship with our most strategic accounts. You will build trusted relationships with senior client stakeholders, translate Experian's product capabilities into measurable outcomes and drive adoption of the Open Data Solutions portfolio.

You will lead success planning, monitor health and renewal risk, and partner with the account team to identify expansion opportunities while maintaining

Qualifications

• Senior client-facing role with strategic account experience.
• Proven ability to manage enterprise client relationships and executive stakeholders.
• Experience leading strategic conversations, workshops, and business reviews.
• Knowledge of financial services, data, SaaS or enterprise tech.

Responsibilities

• Manage Strategic Accounts and deepen relationships across client teams.
• Develop tailored success plans aligned to client goals and value measures.
• Drive adoption of Open Data Solutions portfolio and show value realized.
• Contribute to QBRs and maintain engagement cadence with clients.
• Identify expansion signals and progress opportunities with the account team.
• Monitor client health, renewal risk and coordinate mitigation actions.
• Coordinate cross-functional work across Product, Sales, Delivery, Support, Consulting and Billing.
• Advocate for the voice of the customer to influence product strategy.

Skills

Relationship-building

Stakeholder management

Executive communication

Strategic planning

Discovery & problem-solving

Commercial acumen

Cross-functional coordination

Client health & renewal risk

Open Banking/Transaction data

CRM platforms

Tools

CRM platforms

Job description

Experian Asia Pacific is seeking an experienced Customer Success Manager to own the post-sale relationship with our most strategic accounts. You will build trusted relationships with senior client stakeholders, translate Experian's product capabilities into measurable outcomes and drive adoption of the Open Data Solutions portfolio.

You will lead success planning, monitor health and renewal risk, and partner with the account team to identify expansion opportunities while maintaining