Senior Customer Success Manager, Digital Banking (Hybrid)

Experian PLC; Sydney; Hybrid; AUD 150,000 - 185,000; Full time

Benefits offered by this job

Novated Leasing & Salary Packaging

Experian shares discount and wellness

Hybrid work model

Flexible time off

17 weeks of Paid Parental Leave

Job summary

Experian is seeking a Customer Success Manager to own post-sale relationships within Open Data Solutions for Digital Banking. You will partner with Strategic Account Directors, drive adoption of Open Banking and Transaction Enrichment solutions, and ensure measurable client outcomes across senior stakeholders in Australia.

This hybrid role offers a collaborative environment, a strong compensation package, and opportunities to influence product strategy.

Qualifications

• Strong relationship-building and stakeholder management skills, with credibility to engage senior enterprise clients.
• Excellent communication, presentation and facilitation skills for strategic client meetings.
• Strategic thinking and strong discovery and problem-solving skills to connect challenges to solutions.
• Commercial acumen to identify and progress opportunities with the Strategic Account Director.
• Ability to translate data, product capabilities and adoption metrics into client outcomes.
• Collaborative approach across Product, Sales, Delivery, Support, Consulting and Billing.
• Strong organisation and portfolio management to handle multiple client relationships.

Responsibilities

• Relationship management across Strategic Accounts with broad stakeholder networks.
• Develop tailored success plans aligned to client goals and value measures.
• Expand adoption and value from Open Banking and related solutions.
• Support Quarterly Business Reviews with adoption and outcomes.
• Identify expansion signals and progress opportunities with the Strategic Account Directors.
• Monitor client health and renewal risk and coordinate mitigations.
• Coordinate across Product, Sales, Delivery, Support, Consulting and Billing.
• Champion customer needs to inform product strategy and roadmaps.

Skills

Relationship-building

Stakeholder management

Strategic communication

Presentation skills

Discovery & problem-solving

CRM proficiency

Open Banking knowledge

Job description

Experian is seeking a Customer Success Manager to own post-sale relationships within Open Data Solutions for Digital Banking. You will partner with Strategic Account Directors, drive adoption of Open Banking and Transaction Enrichment solutions, and ensure measurable client outcomes across senior stakeholders in Australia.

This hybrid role offers a collaborative environment, a strong compensation package, and opportunities to influence product strategy.