Strategic Customer Success Manager – Digital Solutions

RELX INC; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Learning & Development Resources

Job summary

RELX in Sydney is seeking a Customer Success Manager to onboard, enable, and realize value for our Solutions and Research Sales portfolios. You will partner with account teams to drive adoption, retention, and renewal while identifying upsell opportunities.

The role emphasizes customer engagement, ROI storytelling, and delivering scalable digital training. English fluency and a 3+ year background in digital CSM are essential.

Qualifications

• University degree or equivalent.
• Minimum 3 years in a Digital Customer Success Manager role or related customer engagement.
• SaaS background a plus.
• Gainsight and AI experience highly desirable.
• Fluency in English.
• Experience in an international matrixed organization.
• Strong problem-solving and project management skills.
• Excellent presentation skills (virtual and in-person).
• MS Product Suite fluency.

Responsibilities

• Build and nurture customer relationships with champions and stakeholders.
• Drive customer satisfaction, demonstrate ROI and value of digital solutions.
• Support retention and renewal with sales and cross-sell opportunities.
• Deliver scalable digital training including product demos and workshops.
• Collaborate across customer-facing teams to communicate value propositions.

Skills

Fluent English

Project management

Presentation skills

Problem-solving

Influencing skills

Self-starter

Education

University degree

Tools

MS Product Suite

Gainsight

AI experience

Job description

RELX in Sydney is seeking a Customer Success Manager to onboard, enable, and realize value for our Solutions and Research Sales portfolios. You will partner with account teams to drive adoption, retention, and renewal while identifying upsell opportunities.

The role emphasizes customer engagement, ROI storytelling, and delivering scalable digital training. English fluency and a 3+ year background in digital CSM are essential.