Senior CSM, Strategic Accounts — Remote ANZ

HubSpot; Sydney; Remote; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Remote-first

Education allowance

Stock options

Healthcare reimbursements

Leave policy

ERG program

Volunteer time

Job summary

HubSpot in Australia (ANZ) is seeking a Lead Customer Success Manager for strategic accounts. You will guide a portfolio of enterprise clients, drive product adoption, and strengthen executive-level partnerships to ensure measurable value and retention.

You will partner with Sales, Product, and Contract Management to deliver strategic plans, manage risk, and maximize ROI while maintaining a remote-first, flexible work environment. Some travel will be required 2–3 times per year.

Qualifications

• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $5-6M ARR.
• Proven track record of impacting customer results through strategic consulting and change management.
• Experience with SaaS platforms and working with VP+ or C-suite decision-makers.
• Exceptional communication and relationship-building skills with multithreading across stakeholders.

Responsibilities

• Oversee the customer experience for a portfolio of enterprise accounts with retention and growth goals.
• Build relationships at all levels of the customer organization and develop long-term partnerships.
• Use strategic thinking and product knowledge to drive measurable business outcomes and ROI.
• Partner with cross-functional teams to develop and execute success plans aligning stakeholders on growth and risk mitigation.
• Create and deliver Executive Business Reviews and strategic consultations to align on goals and opportunities.
• Act as a customer advocate, develop adoption roadmaps, and remove adoption barriers.
• Travel onsite to deliver strategic consulting engagements 2-3 times yearly.
• Demonstrate impact on program development, team growth and people development.

Skills

Enterprise Accounts

ARR Management

Executive Communication

Strategic Consulting

Cross-functional Collaboration

SaaS Expertise

Change Management

Account Management

Job description

HubSpot in Australia (ANZ) is seeking a Lead Customer Success Manager for strategic accounts. You will guide a portfolio of enterprise clients, drive product adoption, and strengthen executive-level partnerships to ensure measurable value and retention.

You will partner with Sales, Product, and Contract Management to deliver strategic plans, manage risk, and maximize ROI while maintaining a remote-first, flexible work environment. Some travel will be required 2–3 times per year.