ANZ Enterprise CSM — Growth, Retention & Advisory

EPIND Epicor India; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Global mobility

Career development

Job summary

Epicor seeks a Customer Success Manager to ensure ANZ customers achieve outcomes through Epicor Senior Living and Kinetic products. You will be a trusted advisor, bridging sales, support, and product teams to foster long-term partnerships.

You will manage a portfolio of ~80 key accounts across Australia and New Zealand representing $5M ARR. You will drive adoption, renewals, and expansions, deliver regular business reviews, and relay customer feedback to product teams for enhancements.

Qualifications

• Bachelor’s degree or equivalent practical experience in business/IS field.
• 5+ years in customer success or account management (SaaS/enterprise software).
• Strong understanding of SaaS and On-Premise software models and lifecycle.
• Excellent interpersonal, written and verbal communication, and presentation skills.
• Ability to build relationships with stakeholders at all levels.
• Proficient with CRM systems and customer reporting/analytics.
• Willingness to travel for meetings and events.

Responsibilities

• Develop deep relationships with customers across Australia and New Zealand.
• Serve as primary post-sale contact and liaison to internal teams.
• Manage a portfolio of ~80 accounts representing $5M ARR in ANZ.
• Identify opportunities for growth, upsell, and renewals.
• Monitor health and engagement metrics; address risks to retention.
• Provide regular business reviews and strategic recommendations.
• Relay customer feedback to Product and Engineering for enhancements.
• Lead renewal negotiations and ensure smooth renewals.
• Attend on-site customer events to strengthen relationships.

Skills

Customer success

Account management

SaaS

Communication

CRM tools

Data analytics

Travel willingness

Education

Bachelor’s degree or equivalent in Business/CS/IS

Tools

CRM systems

Analytics tools

Job description

Epicor seeks a Customer Success Manager to ensure ANZ customers achieve outcomes through Epicor Senior Living and Kinetic products. You will be a trusted advisor, bridging sales, support, and product teams to foster long-term partnerships.

You will manage a portfolio of ~80 key accounts across Australia and New Zealand representing $5M ARR. You will drive adoption, renewals, and expansions, deliver regular business reviews, and relay customer feedback to product teams for enhancements.