Staff Customer Success Manager: Enterprise Cybersecurity

Jobgether; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

RSUs

ESPP

Generous leave

Parental leave

Medical benefits

EAP

Global home office allowance

Internet & mobile allowance

Flexible benefits

AI-driven cybersecurity impact

Global collaboration

Job summary

Jobgether is seeking a Staff Customer Success Manager based in Australia to lead post-sales relationships with enterprise accounts. You will be a trusted advisor across Sales, Renewals, Support, Services, and Product teams, driving adoption, health checks, and strategic reviews to maximize value and retention.

The role emphasizes customer advocacy, senior stakeholder engagement, and using data to mitigate risks, with travel as needed to nurture strategic relationships.

Qualifications

• Extensive experience in customer success with complex enterprise accounts.
• Proven track record with large organizations (>20,000 employees).
• Strong advocacy and commitment to customer outcomes.
• Solid technical aptitude to explain complex security solutions.
• Excellent written and verbal communication across audiences.
• Analytical mindset using data and health indicators to manage risk.

Responsibilities

• Manage post-sales relationships across a portfolio of enterprise accounts.
• Define success criteria and onboarding plans with customers.
• Drive product adoption through structured engagements and health checks.
• Lead quarterly business reviews and roadmap discussions.
• Identify opportunities to improve adoption and retention.
• Monitor account health and proactively resolve risks.
• Coordinate with Sales, Renewals, Support, Services, and Product teams.
• Document customer interactions and account status.
• Travel as required for strategic engagements.

Skills

Client relationship management

Stakeholder communication

Analytical thinking

Cybersecurity knowledge

AI tools familiarity

Cross-functional collaboration

Self-directed work style

CS platforms experience

Salesforce experience

Tools

Totango

Salesforce

Job description

Jobgether is seeking a Staff Customer Success Manager based in Australia to lead post-sales relationships with enterprise accounts. You will be a trusted advisor across Sales, Renewals, Support, Services, and Product teams, driving adoption, health checks, and strategic reviews to maximize value and retention.

The role emphasizes customer advocacy, senior stakeholder engagement, and using data to mitigate risks, with travel as needed to nurture strategic relationships.