Strategic Credit & Collections Specialist

Frog Recruitment; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Frog Recruitment partnered client in the financial services sector seeks an experienced Credit Control & Collections Officer for a temporary assignment in Sydney. You will manage delinquent accounts, negotiate repayment plans and support recoveries with a customer-first, commercially minded approach.

You'll work within a collaborative Collections team, liaising with customers via phone, email and SMS, while maintaining accurate records and contributing to broader recovery initiatives.

Qualifications

• Experience in Credit Control, Collections or Recoveries within financial services.
• Experience managing late-stage arrears and negotiating repayment terms.
• Customer-focused approach with ability to balance service and commercial outcomes.

Responsibilities

• Manage a portfolio of overdue and delinquent accounts.
• Negotiate payment arrangements and recovery solutions with customers.
• Contact customers via phone, email and SMS to resolve outstanding balances.
• Maintain accurate account notes and customer records.
• Conduct skip tracing activities.
• Work with legal representatives and internal stakeholders on recovery matters.
• Liaise with external field services to assist with resolution.
• Support broader collections and recoveries initiatives as required.

Skills

Credit Control

Collections

Recoveries

Accounts Receivable

Negotiation

Job description

Frog Recruitment partnered client in the financial services sector seeks an experienced Credit Control & Collections Officer for a temporary assignment in Sydney. You will manage delinquent accounts, negotiate repayment plans and support recoveries with a customer-first, commercially minded approach.

You'll work within a collaborative Collections team, liaising with customers via phone, email and SMS, while maintaining accurate records and contributing to broader recovery initiatives.