Client Success & Onboarding Specialist

Smartgroup Corporation; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Smart Leave

Free weekly lunch

Paid parental leave

Volunteer days

Salary packaging

Novated leasing

Employee Share Plan

Job summary

Smartgroup Corporation in Sydney is seeking a Client Success Coordinator to lead onboarding journeys from contract to go-live. You will coordinate onboarding activities, partner with internal teams, and build trusted client relationships to drive value and long-term satisfaction.

The role emphasizes proactive onboarding, cross-functional collaboration across Operations, Payroll, Marketing and Technology, and ongoing client success. A customer-first mindset and strong communication are essential.

Qualifications

• Experience in client onboarding, implementation or similar role.
• Proven ability to coordinate multiple stakeholders and priorities.
• Strong communication and relationship-building skills.

Responsibilities

• Coordinate onboarding of new clients from contract signature through go-live.
• Develop onboarding plans with milestones and responsibilities.
• Schedule kick-off meetings, discovery sessions and workshops.
• Collaborate with Operations, Payroll, Novated Leasing, Marketing, Technology and Implementations.
• Monitor progress, manage risks and ensure timely actions.
• Maintain CRM records and onboarding documentation.

Skills

Onboarding

Project Coordination

Client Success

Stakeholder Management

Communication

Relationship Building

Job description

Smartgroup Corporation in Sydney is seeking a Client Success Coordinator to lead onboarding journeys from contract to go-live. You will coordinate onboarding activities, partner with internal teams, and build trusted client relationships to drive value and long-term satisfaction.

The role emphasizes proactive onboarding, cross-functional collaboration across Operations, Payroll, Marketing and Technology, and ongoing client success. A customer-first mindset and strong communication are essential.