Strategic Client Success Manager

BoardOutlook Pty Ltd; City of Melbourne; Hybrid; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Share option grant

Commission bonus

Hybrid Melbourne role

Job summary

BoardOutlook Pty Ltd is seeking a Client Success Manager to nurture senior client relationships across onboarding to renewal, ensuring clients gain real value from the platform. You will monitor engagement, identify risks, and collaborate with Product and Engineering to shape the product and client experience.

This Melbourne-based hybrid role focuses on strategic account management, commercial thinking and cross‑functional collaboration.

Qualifications

• 3–5 years in Customer Success or Account Management
• Experience managing relationships with senior stakeholders
• Commercial awareness with retention and growth focus
• Strong tech confidence and ability to learn new systems quickly
• Excellent organization and attention to detail

Responsibilities

• Own client relationships from onboarding through renewal
• Build trusted relationships with senior stakeholders
• Become an expert in BoardOutlook platform and guide configuration
• Monitor usage and engagement to identify risks and opportunities
• Support retention and opportunities for account growth
• Bring client feedback to Product and Engineering
• Resolve client issues quickly and thoughtfully
• Maintain accurate client records in HubSpot
• Help develop scalable Client Success processes

Skills

Client relationships

Account management

Senior stakeholders

SaaS

Job description

BoardOutlook Pty Ltd is seeking a Client Success Manager to nurture senior client relationships across onboarding to renewal, ensuring clients gain real value from the platform. You will monitor engagement, identify risks, and collaborate with Product and Engineering to shape the product and client experience.

This Melbourne-based hybrid role focuses on strategic account management, commercial thinking and cross‑functional collaboration.