Client Success Manager

Smartgroup; Sydney; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave 20 weeks

Make a Difference Days

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup, Australia’s leading provider of Employee Management Services, is seeking a customer-focused Client Success Manager to manage a portfolio of clients and drive retention, satisfaction and growth.

You will build relationships, deliver account plans, conduct reviews, provide data-driven insights, and collaborate with internal teams to deliver a seamless experience. The role offers flexible benefits and opportunities for career progression within a dynamic, purpose-driven culture.

Qualifications

• Experience in account management, client success or B2B relationship management.
• Strong communication, influencing and stakeholder management skills.
• A customer-first mindset with a focus on delivering results.
• Ability to work autonomously and manage multiple priorities.

Responsibilities

• Build and maintain strong client relationships.
• Develop and deliver account plans that support client success and growth.
• Conduct reviews and provide data-driven insights.
• Identify opportunities to increase participation and product uptake.
• Collaborate with internal teams to deliver a seamless customer experience.
• Resolve issues and champion continuous improvement.

Skills

Account management

Client success

B2B relationships

Stakeholder management

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Build strong client partnerships and drive growth.

We're looking for a customer-focused Client Success Manager to manage a portfolio of clients, driving retention, satisfaction and growth through strategic relationship management and exceptional service.

What You'll Do

• Build and maintain strong client relationships.
• Develop and deliver account plans that support client success and growth.
• Conduct reviews and provide data-driven insights.
• Identify opportunities to increase participation and product uptake.
• Collaborate with internal teams to deliver a seamless customer experience.
• Resolve issues and champion continuous improvement.

What You'll Bring

• Experience in account management, client success or B2B relationship management.
• Strong communication, influencing and stakeholder management skills.
• A customer-first mindset with a focus on delivering results.
• Ability to work autonomously and manage multiple priorities.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.