Strategic Client Success Manager

Circular Economy Systems Pty; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working hours

Job summary

Circular Economy Systems Pty is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal. You will ensure high account health, client satisfaction, and long-term retention while coordinating with Service Centre, Product, and Delivery teams.

The role sits at the intersection of account management, service delivery, and commercial outcomes, requiring proactive problem-solving and strong communication across both technical and

Qualifications

• 6+ years' experience in Client Success, Account Management, or Client Engagement roles.
• Experience managing senior stakeholder and C-suite client relationships.
• Background working within SaaS, technology, consulting, systems implementation, or agency environments.
• Strong commercial awareness with the ability to balance client needs and business outcomes.
• Excellent communication, stakeholder management, and presentation skills.

Responsibilities

• Manage a portfolio of strategic client accounts from onboarding through to renewal.
• Develop and drive Strategic Account Plans that align client priorities with CES objectives.
• Monitor account health, including service performance, commercial metrics, and client sentiment.
• Lead Quarterly Business Reviews (QBRs) and ongoing client governance activities.
• Identify risks, service gaps, and opportunities for improvement across the client journey.
• Coordinate cross-functional teams to resolve client issues and deliver positive outcomes.
• Act as the primary point of contact for important client communications, including incidents, change initiatives, and business updates.
• Partner with internal stakeholders to improve service delivery, client satisfaction, and retention.
• Support the development of a scalable Client Success approach that balances client needs with commercial outcomes and business priorities.

Skills

Senior stakeholder management

Account management

Client engagement

SaaS/tech familiarity

Communication and presentation

Organized, proactive

Job description

Circular Economy Systems Pty is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal. You will ensure high account health, client satisfaction, and long-term retention while coordinating with Service Centre, Product, and Delivery teams.

The role sits at the intersection of account management, service delivery, and commercial outcomes, requiring proactive problem-solving and strong communication across both technical and