Strategic Client Success Manager

Smartgroup Corporation; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave (up to 20 weeks)

Return-to-Work Bonus

Volunteer days

Salary packaging and novated leasing

Flu vaccinations

Employee Share Plan

Job summary

Smartgroup Corporation is seeking a Client Success Manager in Australia to manage a portfolio of clients, driving retention, satisfaction and growth through strategic relationship management and exceptional service.

You will build and maintain strong client relationships, develop account plans, conduct reviews with data-driven insights, and collaborate with internal teams to deliver a seamless customer experience.

Qualifications

• Experience in account management, client success or B2B relationship management.
• Strong communication, influencing and stakeholder management skills.
• Customer-first mindset focused on delivering results.
• Ability to work autonomously and manage multiple priorities.

Responsibilities

• Build and maintain strong client relationships.
• Develop and deliver account plans that support client success and growth.
• Conduct reviews and provide data-driven insights.
• Identify opportunities to increase participation and product uptake.
• Collaborate with internal teams to deliver a seamless customer experience.
• Resolve issues and champion continuous improvement.

Skills

Account management

Client success

B2B relationships

Communication

Job description

Smartgroup Corporation is seeking a Client Success Manager in Australia to manage a portfolio of clients, driving retention, satisfaction and growth through strategic relationship management and exceptional service.

You will build and maintain strong client relationships, develop account plans, conduct reviews with data-driven insights, and collaborate with internal teams to deliver a seamless customer experience.