Strategic Government Client Success Manager (Remote)

Singtel Group; Adelaide; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive remuneration

$80 monthly credit

25% off Optus products

Exclusive shopping discounts

Flexible work arrangement — 3 days in,

Great leave policies — Connected days

Parental Leave up to 16 weeks

Diversity networks and wellbeing

Free counselling 24/7

Job summary

Optus is seeking a Senior Client Success Manager to partner with State government clients, driving outcomes from the product suite and focusing on Contact Centre technologies. You will be the main client success contact, nurturing relationships and ensuring measurable business benefits through a consultative approach.

You will work with Account Teams on Success Plans, maintain regular executive-facing updates, and drive renewal strategies to achieve strong revenue retention while supporting

Qualifications

• Proven experience in client relationship management and service delivery.
• Strong Contact Centre experience and familiarity with key functionality such as Workforce Management, Call Recording, Agent Call Routing & other Contact Centre applications.
• Strong business sense and strategic insight.
• Outstanding communication skills and ability to influence collaborators.
• Ability to successfully implement and drive optimisation initiatives.

Responsibilities

• Develop and maintain enduring relationships with clients, gaining insight into their business goals and strategic priorities.
• Facilitate client Success Plans in collaboration with Account Teams to ensure pragmatic execution and measurable business benefits.
• Maintain a structured cadence of face-to-face communication to orchestrate customer feedback and provide service performance updates.
• Ensure contract renewals are completed on time with a goal of achieving 100% annual revenue retention.

Skills

Client relationship management

Service delivery

Contact Centre experience

Business acumen

Communication skills

Change/optimisation initiatives

Workforce Management awareness

Call Recording

Call Routing

Job description

Optus is seeking a Senior Client Success Manager to partner with State government clients, driving outcomes from the product suite and focusing on Contact Centre technologies. You will be the main client success contact, nurturing relationships and ensuring measurable business benefits through a consultative approach.

You will work with Account Teams on Success Plans, maintain regular executive-facing updates, and drive renewal strategies to achieve strong revenue retention while supporting