Strategic Client Success Lead

Circular Economy Systems (CES); Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Career development

Job summary

Circular Economy Systems (CES) in Sydney is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal. You will ensure strong account health, high client satisfaction, and long-term retention, working across Service Centre, Product, and Delivery to deliver consistent experiences.

You'll drive end-to-end improvements in the client journey, identify opportunities and risks, and bring the right people together to resolve issues, delivering

Qualifications

• 6+ years in Client Success, Account Management, or Client Engagement roles.
• Experience managing senior stakeholder and C-suite client relationships.
• Background in SaaS, technology, consulting, systems implementation, or agency environments.
• Strong commercial awareness balancing client needs and business outcomes.
• Experience managing strategic technology or software-related engagements.
• Excellent communication, stakeholder management, and presentation skills.
• Able to influence across technical and non-technical stakeholders.
• Proactive, organised, and highly accountable with strong attention to detail.

Responsibilities

• Manage a portfolio of strategic client accounts from onboarding through to renewal.
• Develop and drive Strategic Account Plans that align client priorities with CES objectives.
• Monitor account health, including service performance, commercial metrics, and client sentiment.
• Lead Quarterly Business Reviews (QBRs) and ongoing client governance activities.
• Identify risks, service gaps, and opportunities for improvement across the client journey.
• Coordinate cross-functional teams to resolve client issues and deliver positive outcomes.
• Act as the primary point of contact for important client communications, including incidents, change initiatives, and business updates.
• Partner with internal stakeholders to improve service delivery, client satisfaction, and retention.
• Support the development of a scalable Client Success approach that balances client needs with commercial outcomes and business priorities.

Job description

Circular Economy Systems (CES) in Sydney is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal. You will ensure strong account health, high client satisfaction, and long-term retention, working across Service Centre, Product, and Delivery to deliver consistent experiences.

You'll drive end-to-end improvements in the client journey, identify opportunities and risks, and bring the right people together to resolve issues, delivering