Strategic Client Success Manager

Circular Economy Systems; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Circular Economy Systems is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal. You will ensure strong account health, client satisfaction, and long-term retention by coordinating with Service Centre, Product, and Delivery teams to deliver consistent experiences.

In this role, you will drive end-to-end client journeys, identify opportunities, manage risks and orchestrate cross-functional solutions to create enduring value for

Qualifications

• 6+ years of experience in Client Success, Account Management, or client engagement roles.
• Experience managing senior stakeholder and C-suite relationships.
• Background in SaaS, technology, consulting, systems implementation, or agency environments.
• Strong commercial awareness with ability to balance client needs and business outcomes.
• Experience managing strategic technology or software-related engagements.
• Excellent communication, stakeholder management, and presentation skills.
• Comfortable working across multiple priorities and navigating complex environments.
• Proactive, organised, and highly accountable with strong attention to detail.

Responsibilities

• Manage a portfolio of strategic client accounts from onboarding through to renewal.
• Develop and drive Strategic Account Plans aligning client priorities with CES objectives.
• Monitor account health, service performance, metrics and client sentiment.
• Lead Quarterly Business Reviews (QBRs) and ongoing client governance activities.
• Identify risks, service gaps, and opportunities for improvement across the client journey.
• Coordinate cross-functional teams to resolve client issues and deliver positive outcomes.
• Act as primary contact for client communications including incidents and business updates.
• Partner with internal stakeholders to improve service delivery and retention.
• Support development of a scalable Client Success approach balancing client needs with business priorities.

Skills

Client Success

Account Management

Stakeholder Mgmt

SaaS

Commercial Awareness

Relationship Building

Communication

Job description

Circular Economy Systems is seeking a Client Success Manager to own a portfolio of strategic client relationships from onboarding through renewal. You will ensure strong account health, client satisfaction, and long-term retention by coordinating with Service Centre, Product, and Delivery teams to deliver consistent experiences.

In this role, you will drive end-to-end client journeys, identify opportunities, manage risks and orchestrate cross-functional solutions to create enduring value for