Strategic Account Partner: Growth & Retention

Kyndryl Canada; Sydney; On-site; AUD 130,000 - 190,000; Full time

Job summary

Kyndryl is seeking a Customer Partner to join our Sydney-based team and drive strong executive relationships, growth, and renewals across major accounts.

You will own account strategy, collaborate with cross-functional teams, and expand existing work while leading initiatives to deliver innovative, client-centric solutions. This role operates in a dynamic, hybrid-friendly environment that supports personal and professional growth.

Qualifications

• Experience running account P&L.
• Deep knowledge of business and technology trends.
• Experience managing sales process end-to-end.
• Proven experience with revenue growth, cost, profitability, trends, and risks.

Responsibilities

• Develop and execute cutting-edge account strategies to grow and retain top accounts.
• Lead initiatives to minimize erosion in renewals and maximize portfolio profitability.
• Build relationships with key decision-makers and deliver tailored solutions for each customer.
• Collaborate with sales teams to ensure seamless end-to-end account management and deal closure.

Skills

Account P&L

Relationship management

Sales lifecycle

Strategic account planning

Job description

Kyndryl is seeking a Customer Partner to join our Sydney-based team and drive strong executive relationships, growth, and renewals across major accounts.

You will own account strategy, collaborate with cross-functional teams, and expand existing work while leading initiatives to deliver innovative, client-centric solutions. This role operates in a dynamic, hybrid-friendly environment that supports personal and professional growth.