Strategic Account Manager - Client Growth & Retention

Experian Asia Pacific; North Sydney; Hybrid; AUD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Novated Leasing

Bonus & commission plan

Experian shares discount

Hybrid work

Volunteer time off

Parental leave 17 weeks

Zusammenfassung

Experian Asia Pacific is seeking an Account Manager to own post-sale relationships across a growing client portfolio in Australia. You will partner with clients to unlock measurable outcomes using Experian's solutions, focusing on retention and growth.

The role requires strong relationship skills, ability to spot upsell opportunities, and collaboration with Sales, Product, Delivery and Data Ops. Hybrid work in Sydney area with a supportive, high-performing Client Success team.

Qualifikationen

• Strong client relationship management skills.
• Ability to identify growth opportunities.
• Experience collaborating with Sales, Product, Delivery and Data teams.
• Excellent communication and presentation skills.
• Comfortable working in cross-functional teams.

Aufgaben

• Manage and strengthen client relationships to drive retention and renewal outcomes.
• Generate new sales opportunities through proactive outbound engagement and timely inbound follow-up via calls and emails.
• Deeply understand customer needs to ensure solutions align with client objectives.
• Collaborate with Solutioning, Product, Delivery and Data teams for effective solution design.
• Research accounts, map stakeholders, and build relationships at multiple levels.
• Partner with Sales Directors to build pipeline and identify upsell opportunities.
• Escalate client issues early to ensure fast resolution.
• Respond promptly to internal and external queries to support a great client experience.

Kenntnisse

Relationship building

Time management

Commercial mindset

Attention to detail

Clear communication

Influencing

Results driven

Proactive approach

Tools

Excel

PowerPoint

Jobbeschreibung

Experian Asia Pacific is seeking an Account Manager to own post-sale relationships across a growing client portfolio in Australia. You will partner with clients to unlock measurable outcomes using Experian's solutions, focusing on retention and growth.

The role requires strong relationship skills, ability to spot upsell opportunities, and collaboration with Sales, Product, Delivery and Data Ops. Hybrid work in Sydney area with a supportive, high-performing Client Success team.