Customer Partner

Kyndryl Canada; Sydney; On-site; AUD 130,000 - 190,000; Full time

Job summary

Kyndryl is seeking a Customer Partner to join our Sydney-based team and drive strong executive relationships, growth, and renewals across major accounts.

You will own account strategy, collaborate with cross-functional teams, and expand existing work while leading initiatives to deliver innovative, client-centric solutions. This role operates in a dynamic, hybrid-friendly environment that supports personal and professional growth.

Qualifications

• Experience running account P&L.
• Deep knowledge of business and technology trends.
• Experience managing sales process end-to-end.
• Proven experience with revenue growth, cost, profitability, trends, and risks.

Responsibilities

• Develop and execute cutting-edge account strategies to grow and retain top accounts.
• Lead initiatives to minimize erosion in renewals and maximize portfolio profitability.
• Build relationships with key decision-makers and deliver tailored solutions for each customer.
• Collaborate with sales teams to ensure seamless end-to-end account management and deal closure.

Skills

Account P&L

Relationship management

Sales lifecycle

Strategic account planning

Job description

Customer Partner

Location: Sydney, New South Wales, Australia

Remote Type: In Person

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We'relooking for a dynamic individual like you, who can revolutionize relationship management, driveaccount growth, and boost profitability. In this role, you'll have the power to create, maintain,and develop deep customer connections, bringing the very best of Kyndryl to the table andbuilding trusted relationships with top-level executives.

But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling newofferings but also minimizing erosion in renewals, ensuring that our largest accounts continue toflourish and thrive.

You won't just be a cog in the machine; you'll be a strategic mastermind responsible fordeveloping and executing cutting-edge account strategies. Your expertise will lead to thesuccessful growth and retention of Kyndryl's most valuable accounts. With your sharp eye foridentifying and qualifying new opportunities, you'll build relationships with key decision-makersand deliver tailor-made solutions that cater to the unique needs of each customer.

Collaboration is key, and as a Customer Partner, you'll work closely with other sales teammembers to ensure a seamless account management process. Together, you'll execute everyaspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the drivingforce behind generating new opportunities and expanding existing work into larger scopes andnew capabilities. By building a strong go-to-market pipeline with our partners, you'll join forcesto pursue and conquer new deals, taking Kyndryl to unprecedented heights.

You're not just an expert in our industry- you're an expert in the industry. With your deepknowledge of external best practices, you understand how they can impact our customers. Bystaying ahead of the curve, you'll continuously provide innovative solutions that position Kyndrylas a leader in the market.

As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that ourclients are not only happy but also successful. Integrity is at the core of everything you do, andyou'll go above and beyond to ensure account compliance and maintain a stellar reputation.

If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you.

Join our team and let's make remarkable things happen together.

Who You Are

Required skills and experience

• Experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers

Being You

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health- because we know that when you feel your best, you do your best. From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here - and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.