Strata Claims Consultant

Direct Insurance Brokers; Brisbane; Hybride; AUD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Ongoing training

Participation at industry events

Office social events

More

Résumé du poste

Direct Insurance Brokers in Brisbane seeks an experienced Claims Consultant to join our Strata team. You will manage a portfolio of strata claims with end-to-end handling and a focus on outstanding customer service.

The ideal candidate has a minimum of 1 year in property/strata claims; Home/Landlords experience is considered. We offer office-based work with one day of work-from-home after probation and ongoing training.

Qualifications

• Minimum 1 year in property/strata claims.
• Home/Landlords experience considered.
• End-to-end claims handling experience.

Responsabilités

• Manage a portfolio of strata claims within agreed timeframes.
• Liaise with insurers, owners, committees and strata managers on all queries.
• Liaise with loss adjusters and repairers connected to any claim.
• Assist with overflow of claims matters with other team members.
• Collaborate with Broking/support team to provide portfolio guidance.

Connaissances

Strata insurance experience

Property claims

Customer service

Communication skills

Description du poste

We currently have an opportunity for an experienced Claims consultant to join our growing Strata team.

Direct Insurance Brokers (DIB) has been operating since 1980, and prides itself on high quality customer service.

DIB is well respected in the Strata/Body corporate insurance sector, and one of Queensland's largest family owned and independently run firms. We are members of Steadfast, NIBA, CQIB and SCA (QLD), which is the industry strata body.

Our strata team includes broking, support and claims areas, so we need someone that thrives in a group environment and enjoys a fast paced office.

The ideal candidate will have a minimum of 1 years claims experience in the Property sector, preferably strata. However, Home/Landlords experience would also be considered.

As a Claims Consultant you will work within the Claims Team focusing on end‑to‑end claims management, driving outstanding customer experience and delivering quality claims service to our clients.

The role itself is managing a portfolio of Residential and Commercial strata policies. This will include:

• Manage a portfolio of strata claims within agreed timeframes
• Liaising with Insurers, owners, committees and strata managers to handle all claims queries.
• Liaising with Loss Adjusters, Repairers such as Builders, Plumbers or/any other parties connecting to any claim.
• Assist with overflow of claims matters with other claims team members, when required.
• Working with our Broking/support team providing insight and guidance regarding your Portfolio of claims.

Our office is centrally located at Bowen Hills close to paid parking and train stations.

We prefer all team members to be working from the office however, we do offer one day work from home after probation period.

We also offer ongoing training, participation at industry events, office social events and more.

• ongoing training
• participation at industry events
• office social events
• more