Junior Claims Consultant | Strata Property Claims (End-to-End)

Axis Underwriting Services; Melbourne; Híbrido; AUD 60 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work arrangement

Performance-based bonus

Professional development

Resumo da oferta

Axis Underwriting Services in Melbourne is seeking a Junior Claims Consultant to manage a portfolio of residential strata claims end-to-end with coaching from an experienced team.

We value analytical minds, strong communication and a customer-focused approach. The role offers day-to-day exposure to property claims and a pathway for long-term career development within a supportive, growing organisation.

Qualificações

• Analytical mindset and attention to detail to interpret policy wordings and assess facts.
• Strong written and verbal communication to interact with brokers and insureds.
• Customer-focused approach with a proactive, can-do attitude.
• Eagerness to learn and develop claims-handling skills in a supportive team.
• Exposure to property claims or insurance is advantageous but not essential.

Responsabilidades

• Manage claims from lodgement through to settlement for residential strata losses.
• Interpret policy wordings and apply General Insurance legislation to real-world scenarios.
• Collaborate with loss adjusters, builders and service providers to keep claims moving.
• Provide clear, timely claim updates and coverage responses to brokers and insureds.
• Build technical knowledge through day-to-day claims handling with team support.

Conhecimentos

Analytical mind

Communication

Customer focus

Eagerness to learn

Formação académica

Tertiary qualification (law, commerce, business or similar)

Descrição da oferta de emprego

Junior Claims Consultant | Strata Property Claims (End-to-End)

The Axis Advantage
As a premier Australian commercial property and strata underwriting agency, Axis Underwriting thrives on complexity. We specialise in Strata as well as high-hazard and “hard-to-place” risks that standard markets often avoid. As a fully owned subsidiary of Steadfast (ASX: SDF) and a top-10 Lloyd’s of London APAC coverholder, we offer the perfect intersection of global market prestige and local stability.

The Opportunity
Due to continued growth, we have an opportunity for a Junior Claims Consultant to join our Melbourne-based Claims team. This role suits a recent graduate or someone early in their claims career who wants to build a long-term career in insurance.

You will manage your own portfolio of residential strata claims end-to-end, with coaching and support from an experienced team.

Why this role is different

You will be coached and mentored by experienced claims professionals who are invested in your development.

Handle a broad range of residential strata losses, from escape of liquid and storm damage through to fire and impact claims.

Work with a leading global insurer to gain insight into how claims are managed under a binding authority arrangement.

What you will do

Manage claims from lodgement through to settlement, working towards fair, timely and proactive outcomes.

Interpret policy wordings and apply General Insurance legislation and codes to real-world loss scenarios.

Work with loss adjusters, builders and other service providers to keep claims moving and service standards high.

Act as a point of contact for brokers and insureds, providing clear and accurate claim updates and coverage responses.

Build your technical knowledge through day-to-day claims handling with support from the team.

About you

Background: Previous exposure to property claims or insurance is an advantage but not essential. A relevant tertiary qualification (law, commerce, business or similar) is highly regarded.

Analytical mind: You enjoy the “detective work” of insurance, interpreting wordings and analysing facts to reach the right outcome.

Communication: Strong written and verbal communication skills, with the confidence to build rapport with brokers and stakeholders.

Customer focus: You take pride in delivering outstanding service and a proactive, can-do approach.

Eagerness to learn: You are always looking for ways to develop your skills and are a positive, collaborative team player.

Rewards and flexibility

Financial growth: Competitive salary, annual salary reviews and a performance-based bonus program.

Work-life balance: Genuine hybrid work arrangement (Melbourne CBD based).

Professional development: Ongoing coaching and technical support to help you build your claims expertise.

Stability: Join a long-standing, diverse and collaborative team in a growing, successful business.