Senior Property Claims Consultant

MAYDAY Recruitment Group; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

MAYDAY Recruitment Group partnering with a leading strata insurer in Melbourne to recruit a Senior Property Claims Consultant. Take ownership of complex property and strata claims and guide junior team members.

This fully office-based role requires day-to-day management from initial assessment through resolution, with strong technical knowledge and a collaborative, supportive claims team environment. You will build relationships with brokers, insureds and external specialists, contributing to

Qualifications

• Experience managing end-to-end property claims, including complex claims.
• Strong knowledge of property damage, water damage, and escape of liquid.
• Experience in strata or body corporate insurance.
• Ability to assess coverage and policy wording.
• Experience coordinating builders, assessors, repairers and other external specialists.
• Strong negotiation and stakeholder management.
• Independent portfolio management with escalation handling.
• Experience with claims management systems and Excel.
• Collaborative approach and knowledge sharing.

Responsibilities

• Managing end-to-end property and strata claims, including complex and high-value matters
• Assessing policy coverage, liability and claim circumstances to determine appropriate outcomes
• Managing complex water damage, escape of liquid, burst pipe and other property-related claims
• Coordinating investigations, building assessments, repairs and restoration works
• Negotiating settlements and making sound, commercially minded claims decisions
• Building and maintaining strong relationships with brokers, insureds, assessors, builders and repairers
• Identifying and resolving escalated or challenging claims matters
• Maintaining accurate documentation and ensuring compliance with relevant policies, procedures and regulatory requirements
• Supporting team knowledge-sharing and contributing to continuous improvement across claims processes

Skills

Property claims

End-to-end claims

Strata insurance

Negotiation

Stakeholder management

Mentoring juniors

Team collaboration

Tools

Claims management systems

Microsoft Excel

Job description

Take ownership of complex property and strata claims with a leading insurer, mentor junior team members and enjoy a supportive team environment.

• Manage complex property and strata claims end to end
• Mentor junior team members and share technical expertise
• Work 5 days in the office, conveniently located close to public transport

Take ownership of complex property and strata claims with a leading insurer, mentor junior team members and enjoy a supportive team environment.

• Manage complex property and strata claims end to end
• Mentor junior team members and share technical expertise
• Work 5 days in the office, conveniently located close to public transport

About the Company

MAYDAY Recruitment is partnering with a well-established and highly regarded strata insurer seeking an experienced Senior Property Claims Consultant to join their VIC Claims team.

This is an excellent opportunity for a technically strong claims professional who can confidently manage complex property claims, provide expert guidance and deliver quality outcomes for customers and stakeholders.

You'll take ownership of a portfolio of property and strata claims, drawing on your technical expertise and sound judgement to navigate complex matters from initial assessment through to resolution. You'll also play an important role in mentoring junior team members, sharing knowledge and contributing to a collaborative team environment.

This is a fully office-based role, working 5 days per week from conveniently located Melbourne offices close to public transport. You'll join an experienced and supportive team where your expertise will be valued, with opportunities to continue developing your specialist knowledge within the strata insurance sector.

Your responsibilities will include:

• Managing end-to-end property and strata claims, including complex and high-value matters
• Assessing policy coverage, liability and claim circumstances to determine appropriate outcomes
• Managing complex water damage, escape of liquid, burst pipe and other property-related claims
• Coordinating investigations, building assessments, repairs and restoration works
• Negotiating settlements and making sound, commercially minded claims decisions
• Building and maintaining strong relationships with brokers, insureds, assessors, builders and repairers
• Identifying and resolving escalated or challenging claims matters
• Maintaining accurate documentation and ensuring compliance with relevant policies, procedures and regulatory requirements
• Supporting team knowledge-sharing and contributing to continuous improvement across claims processes

What we're looking for:

• Demonstrated experience managing end-to-end property claims, including complex claims
• Strong technical knowledge of property damage, escape of liquid, burst pipe and water damage claims
• Previous experience in strata or body corporate insurance, highly regarded
• The ability to assess coverage, interpret policy wording and make sound claims decisions
• Experience coordinating builders, assessors, repairers and other external specialists
• Strong negotiation, problem-solving and stakeholder management skills
• The confidence to manage a busy portfolio independently and resolve escalated matters
• Experience using claims management systems and Microsoft Excel
• A collaborative approach, with the ability to share knowledge and support colleagues

Benefits:

• Join a well-established insurer with a strong reputation in the market
• Take ownership of complex property and strata claims
• Work within a close-knit, supportive and experienced claims team
• Access ongoing professional development and career progression opportunities
• Enjoy access to a benefits platform, including novated leasing options
• Give back to the community with dedicated volunteer days
• Access an Employee Assistance Program (EAP) for additional support and wellbeing
• Purchase additional annual leave to support work-life balance
• Work from conveniently located Melbourne offices close to public transport

If you're an experienced property claims professional looking for your next step, where your technical expertise will be valued and you'll have the autonomy to manage complex claims, we'd love to hear from you.

We welcome applicants of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and those from culturally diverse backgrounds.