Stores and Service Administrator

National Wireless Pty Ltd; Newcastle-Maitland; On-site; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Flexible schedule

Part-time, school hours

Job summary

National Wireless Pty Ltd – Beresfield NSW is seeking a versatile Stores & Service Administrator for a part-time, school-hours role. The position coordinates service tasks, maintains inventory, and handles customer enquiries to support workshop operations.

Responsibilities include scheduling, order processing, stock control, quotes, and liaising with customers, with ERP/stock systems experience valued and English literacy required.

Qualifications

• Experience in service business administration, office administration, or customer-facing roles.
• Prior exposure to stores, dispatch, or inventory control processes is highly regarded.
• Fluent English literacy with basic numeric/administrative skills.

Responsibilities

• Service Coordination & Scheduling: triage customer requirements to schedule daily workshop tasks.
• Proficiency in Microsoft Office Suite or similar.
• Maintaining accurate inventory records within an ERP/stock management system.
• Stores & Inventory Support: manage inward/outward goods and customer equipment dispatch.
• Customer Liaison & Reception: address service enquiries via phone and email, provide quotes and updates.
• Sales processing: process daily customer orders, pick stock, and dispatch to customers.
• Compliance & Inductions: track site inductions for the technical team to ensure currency.
• Reporting: review weekly backlog and report progress to management.

Skills

Service coordination

MS Office

Inventory control

Attention to detail

Customer liaison

Communication

Education

Business administration

Accounting

Logistics

Tools

ERP software

Job description

National Wireless Pty Ltd – Beresfield NSW

With over 30 years of experience, National Wireless is an Australian premier provider of tailored wireless communications and digital two-way radio systems. Operating from offices in Newcastle, Adelaide, and Brisbane, we specialise in engineering high-quality communication solutions for diverse commercial and industrial markets. We are an accredited repair and service centre for the country's most trusted radio brands, ensuring expert maintenance alongside our custom system designs.

About the Role

We are seeking a versatile and proactive Stores & Service AdministratorReporting: Review the weekly sales backlog and present repairs depot progress to management.

Seeking flexibility?Review the weekly sales backlog and report repair depot progress to management.part-time position operating during school hours.

Key Responsibilities

• Service Coordination & Scheduling: Triage customer requirements to schedule daily tasks for workshop technicians.
• Proficiency in Microsoft Office Suite or similar.
• Maintaining accurate inventory records within an ERP or stock management system.
• Demonstrated attention to detail when processing documentation, invoices, and stock records.
• Stores & Inventory Support: Step into the distribution and stores role to manage inward/outward goods and customer equipment dispatch.
• Customer Liaison & Reception: Assist the service coordinator to address service enquiries via phone and email, providing quotes, updates, and excellent service.
• Sales processing: Process daily customer orders, pick stock to fill orders and dispatch to our customers.
• Compliance & Inductions: Assist the service coordinator to track site-specific customer inductions for the technical team to ensure they remain current.
• Reporting: Review the weekly sales backlog and present repairs deport progress to management.

What We Are Looking For

• Experience: A background in service business administration, general office administration, or customer-facing roles. Prior exposure to stores, dispatch, or inventory control processes is highly regarded.
• Tech-Savvy: Fluent computer skills and experience navigating ERP or inventory databases.
• Organisational Wizards: A self-starter who is process-driven, loves targets, and can manage deadlines without being micro-managed.
• Communication Champions: Professional verbal and written communication skills with a strong focus on team collaboration and customer satisfaction.
• Education: Strong english literacy, qualifications in business, accounting, logistics, or administration will be highly regarded however not essential.

Why Join Us?

• True Flexibility: Perfect for parents or professionals looking for meaningful work that fits around school drop-offs and pick-ups.
• Great Culture: Join a supportive, stable, and highly professional small business environment where your contribution directly impacts company success.
• Career Growth: Pathways are available into broader commercial areas of the business, including sales and accounting.