Customer Service Sales Support

WES Australasia; Summer Hill; On-site; AUD 55,000 - 75,000; Full time

Job summary

WES Australasia in Summer Hill is seeking an experienced Customer Service professional to join our close-knit team in our Summer Hill office. This role covers customer enquiries, order management, and product-related questions, with an emphasis on practical problem solving and ownership.

We value 3–5 years in customer service or office administration, strong computer skills, and excellent communication. Electronics background is advantageous for this position in our Sydney operation.

Qualifications

• 3–5 years' experience in customer service, sales support or office administration, with strong computer skills and excellent communication.

Responsibilities

• Manage customer enquiries, orders and product-related questions.
• Troubleshoot order issues, stock shortages and delivery concerns.
• Handle challenging conversations and negotiate practical, fair solutions.
• Process invoices, maintain records and support stock control.
• Collaborate with warehouse and wider team to keep customers informed and orders moving.

Skills

Customer service

Sales support

Order management

Administration

Tools

MS Office

Job description

Full Time | Monday-Friday | Summer Hill, Sydney | Office Based

Know your tech? Great with people? We should talk.

If you're the kind of person who loves electronics, enjoys figuring out how things work and gets a kick out of solving problems, this could be right up your alley.

At WES Australasia, we import and distribute electronics, electrical components and accessories to trade and retail customers across Australia.

We're looking for an experienced Customer Service professional, an all rounder. who brings more than just a friendly voice. Someone with practical common sense, confidence, initiative and the ability to think for themselves. Because sometimes great customer service means finding the right solution, not just saying yes.

Why this role?

• Work with products that interest you - Ideal if you've got a background or genuine interest in electronics, technology or electrical products.
• Put your experience to good use - Handle real customer enquiries, solve problems and make decisions.
• Enjoy genuine variety - A mix of customer service, sales support, order management and general administration.
• Be part of a close-knit team - Work alongside an established team in our Summer Hill office.

What you'll be doing

• Managing customer enquiries, orders and product-related questions.
• Troubleshooting order issues, stock shortages and delivery concerns.
• Handling challenging conversations and negotiating practical, fair solutions.
• Processing invoices, maintaining records and supporting stock control.
• Working with the warehouse and wider team to keep customers informed and orders moving.

What we're looking for

Someone who's switched on, down-to-earth and knows how to get things done.

You'll ideally bring 3-5 years' experience in customer service, sales support or office administration, along with strong computer skills and excellent communication.

Experience in electronics, electrical products, technical sales or trade retail would be a real advantage. Perhaps you've worked as an electronics technician and are ready to step away from the tools?

Above all, you're resourceful, commercially minded and comfortable taking ownership rather than waiting to be told what to do.

Sound like your kind of role?

If you know your tech, enjoy helping people and can solve a problem without making it someone else's, we'd love to hear from you.