Store Team Member – Flexible Hours & Benefits

Woolworths Ltd.; Perth; Hybrid; AUD 60,000 - 74,000; Full time

Job summary

Woolworths Ltd. is seeking a Customer Service Officer to join our Perth Airport team. You’ll support business customers across inbound calls, emails and live web chat, helping resolve enquiries and deliver outstanding service.

This permanent, full‑time role offers 2–4 weeks of structured training, with an option for one work‑from‑home day per week after training and performance milestones, contributing to a collaborative, customer‑focused environment.

Qualifications

• Experience in customer service, administration, reception or another phone-based role.
• Strong verbal and written communication skills.
• Confidence using computers and learning new systems.

Responsibilities

• Handle a mix of inbound phone calls, emails and live web chat for business customers.
• Resolve enquiries and issues, working with internal teams to provide solutions.
• Deliver a great customer experience in a fast-paced team.
• Support ongoing customer service targets and quality standards.

Skills

Customer service experience

Contact centre experience

Verbal and written communication

Computer literacy

Attention to detail

Team oriented

Job description

Customer Service Officer

SMAART Recruitment is partnering with a leading national organisation to recruit multiple Customer Service Officers to join their Perth Airport team.

This is a fantastic opportunity to join a supportive workplace offering great training, career progression and a healthy work-life balance.

The opportunity

Love helping people and enjoy a bit of variety in your day?

As a Customer Service Officer, you'll support business customers across a mix of inbound phone calls, emails and live web chat, giving you plenty of variety throughout your day!

You'll help customers with everything from general enquiries to resolving issues, working closely with internal teams to find solutions and deliver a great customer experience.

You’ll be part of a supportive, fast‑paced team where you’ll build your problem‑solving skills, learn new systems and work towards customer service and quality targets.

About you

• Experience in customer service, administration, reception or another phone‑based role
• Contact centre experience is highly regarded
• Strong verbal and written communication skills
• Confidence using computers and learning new systems
• Great attention to detail and multitasking skills
• A positive, team‑focused attitude

What's on offer?

• $67,000 + Super
• Permanent, full‑time position
• Monday to Friday, 9am–5pm – no weekends!
• Perth Airport location
• 2–4 weeks of structured training
• One WFH day per week once trained and meeting performance milestones
• Supportive team and genuine career progression
• Employee wellbeing, recognition and company benefits
• ASAP start available!

Eligibility

We welcome applications from all backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

You must have the right to live and work in Australia to apply for this role.

Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.