Airport Customer Service Specialist - Growth & Training

SMAART Recruitment; Perth; Ibrido; AUD 60.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent, full-time position

One WFH day per week

Structured training (2–4 weeks)

Career progression

Employee wellbeing program

Descrizione del lavoro

SMAART Recruitment is partnering with a leading national organisation to recruit multiple Customer Service Officers to join their Perth Airport team. This is a permanent, full-time position based at Perth Airport with hybrid working options.

You’ll handle inbound calls, emails and live chat, delivering a great customer experience and supporting internal teams to resolve issues. Ideal candidates will have customer service experience, contact centre background is a plus, strong communication

Competenze

• Experience in customer service or phone-based roles.
• Contact centre experience is highly regarded.
• Strong verbal and written communication skills.
• Confidence using computers and learning new systems.
• Excellent attention to detail and multitasking.
• Positive, team-focused attitude.

Mansioni

• Support business customers via inbound calls, emails and live chat.
• Resolve general enquiries and issues, coordinating with internal teams.
• Contribute to delivering excellent customer experience and quality targets.
• Work in a supportive, fast-paced team to develop problem-solving skills and learn new systems.

Conoscenze

Customer service

Administration

Reception

Contact centre

Communication

Computer literacy

Attention to detail

Team player

Descrizione del lavoro

SMAART Recruitment is partnering with a leading national organisation to recruit multiple Customer Service Officers to join their Perth Airport team. This is a permanent, full-time position based at Perth Airport with hybrid working options.

You’ll handle inbound calls, emails and live chat, delivering a great customer experience and supporting internal teams to resolve issues. Ideal candidates will have customer service experience, contact centre background is a plus, strong communication