Customer Support Officer

Sirius.; Perth; On-site; AUD 45,000 - 65,000; Full time

Job summary

Sirius. is seeking an immediately available Customer Support Officer for a short-term, 4-6 week contract in Crawley, Perth, WA. The role is 100% onsite with a daily focus on delivering professional support across phone, email and chat channels.

Applicants should have strong customer service experience, excellent communication, and the ability to work in a high-volume environment. Starting immediately through mid-December, with potential extension, the position offers an hourly pay rate of $40

Qualifications

• Availability: Immediately available to start through at least Dec 18.
• Experience: Background in customer service, call centre, or admin support (high-volume environment preferable).
• Skills: Clear verbal and written communication with strong organizational abilities and attention to detail.
• Compliance: Valid Australian work rights and willingness to undergo a National Police Check.

Responsibilities

• Provide responsive customer service via phone, email, and live chat.
• Handle inquiries, basic technical troubleshooting, and general administrative requests.
• Maintain accurate records and ensure databases are up to date.
• Collaborate with internal teams to resolve complex issues efficiently.

Skills

Customer service

Call centre

Admin support

Verbal communication

Written communication

Organizational skills

Attention to detail

Job description

Location: Crawley, Perth, WA (100% Onsite – 5 days/week)

Pay Rate: $40/hour + super

Contract Duration: Temporary (Immediate start until 18th December, with potential extension)

Approx 4-6 weeks contract

A leading higher education institution is seeking an immediately available Customer Support Officer to provide professional, timely assistance across phone, email, and chat channels.

Looking for something short-term to take you through to mid-December? If you have strong customer service skills and are ready to hit the ground running this week, this is a great opportunity to gain experience with a reputable organization.

Key Responsibilities:

• Provide responsive, high-quality customer service via phone, email, and live chat.
• Manage inquiries, basic technical troubleshooting, and general administrative requests.
• Maintain accurate records and ensure databases are kept up to date.
• Collaborate with internal teams to elevate and resolve complex issues efficiently.

Key Requirements:

• Availability: Immediately available to start and committed through at least December 18th.
• Experience: Prior background in customer service, call centre, or administrative support (high-volume environment preferred).
• Skills: Clear verbal/written communication and strong organizational ability with close attention to detail.
• Compliance: Valid Australian work rights and willingness to undergo a standard National Police Check.