Customer Service & Administration Officers

Peoplefusion; City of Lake Macquarie; On-site; AUD 32,000 - 52,000; Full time

Job summary

Peoplefusion in Speers Point, NSW, is seeking two experienced Customer Service & Administration Officers for a full-time temporary project from 14 October 2026 to 31 December 2026. The roles are onsite, with a 7:00am–7:00pm roster and core shifts 7:00am-2:30pm, 9:00am-4:30pm, or 11:30am-7:00pm, Monday to Friday.

You will handle customer enquiries, document preparation, and record-keeping across multiple systems, with a focus on accuracy and process compliance.

Qualifications

• Experience across administration and customer service environments.
• Ability to follow structured processes and guidelines.
• Accurate record keeping and data entry skills.
• Comfort with phone and email enquiries.
• Current National Police Check or willingness to obtain one.

Responsibilities

• Manage customer enquiries via phone and email.
• Monitor a dedicated phone line and shared inbox.
• Prepare documentation and correspondence.
• Maintain accurate electronic files and records.
• Update customer information across systems and spreadsheets.
• Take notes and maintain records.
• Triaging information and escalating more complex matters where required.
• Follow established procedures and communication guidelines.
• Supporting reporting and general administrative requirements.
• Assisting with additional administration tasks as needed.

Skills

Administration

Data processing

Attention to detail

Communication

Organisation

Time management

Prioritisation

Systems navigation

Tools

Spreadsheets

Job description

• $38/hr + super | Full-time temporary contract to 31 December

• Speers Point location | Starting 14 October

• Varied customer service, administration, email and record management duties

We are recruiting 2 experienced Customer Service & Administration Officers to join an established team for a temporary project through to the end of December.

Based on site in Speers Point, these roles will suit candidates who enjoy a varied mix of administration, customer support and accurate record keeping, and who are comfortable working within structured processes and guidelines.

The Opportunity

Working as part of a supportive team, you will assist with a discrete program of work involving customer enquiries, document preparation, email management, and general administration.

Your responsibilities will include:

• Managing customer enquiries via phone and email

• Monitoring a dedicated phone line and shared inbox

• Preparing documentation and correspondence

• Maintaining accurate electronic files and records

• Updating customer information across multiple systems and spreadsheets

• Taking detailed notes and maintaining accurate records

• Triaging information and escalating more complex matters where required

• Following established procedures and communication guidelines

• Supporting reporting and general administrative requirements

• Assisting with additional administration tasks as needed

About You

We are looking for candidates with previous experience across administration, customer service, business support or contact centre environments.

You will ideally bring:

• Strong administration and data processing skills

• Excellent attention to detail and accuracy

• Confident written and verbal communication skills

• Strong organisation and time management

• The ability to manage competing priorities and stay on top of follow-up tasks

• Confidence navigating multiple systems and spreadsheets

• A calm and professional approach when dealing with sensitive or challenging enquiries

• The ability to follow established processes and work consistently within guidelines

Experience within a structured, regulated, claims, insurance, health or similarly process-driven environment will be highly regarded but is not essential.

Hours & Roster

This is a full-time Monday to Friday assignment operating across a rotating roster between 7:00am-7:00pm.

Core shifts include:

• 7:00am - 2:30pm

• 9:00am - 4:30pm

• 11:30am - 7:00pm

Some roster variations may apply depending on operational requirements, so flexibility across the full 7:00am-7:00pm window is essential.

The Details

• Location: Speers Point, NSW

• Start: 14 October 2026

• Duration: Temporary assignment through to 31 December 2026

• Rate: $38 per hour + super

• Hours: Full-time, Monday to Friday

• Work arrangement: Onsite

• Requirement: Current National Police Check dated within the previous 2 months, or willingness to obtain one prior to commencement

At peoplefusion we don’t just accept diversity and inclusion - we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.